Job summary
Are you an organised, compassionate, and proactive administrator looking to make a real difference to patients during one of the most important journeys of their lives?
An exciting opportunity has arisen within the Worcestershire Acute Hospitals NHS Trust Gynaecology Service for a Fertility Patient Pathway Coordinator. Working as part of our dedicated Fertility Team, you will play a pivotal role in supporting patients throughout their fertility journey, ensuring they receive a seamless, responsive, and high-quality service from referral through to treatment and follow-up. You will work closely with consultants, clinical nurse specialists, administrative colleagues, and external organisations to coordinate appointments, manage complex pathways, monitor waiting times, and provide excellent support to patients and their families.
This is a varied and rewarding role requiring excellent organisational skills, attention to detail, strong communication skills, and the ability to manage competing priorities within a busy NHS environment. If you are passionate about delivering outstanding patient care, enjoy problem solving, and thrive in a collaborative team setting, we would love to hear from you.
For an informal discussion about the role, please contact Lara Di Placido, Directorate Support Officer.
Main duties of the job
As a Fertility Patient Pathway Coordinator, you will act as a key point of contact for patients, supporting them through often complex and emotionally sensitive stages of their fertility journey. Working within a busy multidisciplinary team, you will coordinate patient care, manage competing priorities, and work collaboratively with clinical and administrative colleagues to ensure patients receive timely, efficient and compassionate support.
The role requires excellent organisational skills, attention to detail and the ability to build positive relationships with patients, colleagues and external organisations. This is an ideal opportunity for an individual who enjoys problem-solving, takes pride in delivering a high-quality service and is committed to making a positive difference to the patient experience.
About us
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.
Details
- Date posted: 24 July 2026
- Pay scheme: Agenda for change
- Band: Band 4
- Salary: £28,392 to £31,157 a year
- Contract: Permanent
- Working pattern: Full-time, Flexible working
- Reference number: C9365-26-0580
- Job locations: Charles Hastings Way, Worcester, Worcestershire, WR5 1DD, United Kingdom
Job responsibilities
Please refer to the attached Job Description for comprehensive information about the role, including the key responsibilities, duties, person specification, and requirements of the post.
Person specification
Experience
Essential
- Minimum of 1 years previous experience within the NHS, a health care setting, or the public sector
- Good knowledge of patient pathways
- Experience in maintaining and updating databases, ensuring data accuracy and integrity.
- Team working and team building experience
Desirable
- In-depth understanding of Medical Terminology appropriate to
- specialism
- An understanding of the Trusts Elective
- Access Policy / Screening Programme
- targets as appropriate to the role.
- Experience of working within Obstetrics & Gynaecology.
Qualifications
Essential
- GCSE or equivalent in English and Maths, Grades A-C / 9-4
Desirable
- NVQ or Apprenticeship in Customer Care or Business Administration
Other Requirements
Essential
- Demonstrates sensitivity and respect for diverse patient populations and colleagues from different backgrounds.
- Must always maintain confidentiality when handling sensitive information and patient data.
- Basic analytical skills
Personal Qualities
Essential
- Supports others in their work
- Takes responsibility for own actions, behaviours and achievement of work objectives and goals
- Always demonstrates a high level of professionalism.
- Excellent customer care and communication
- Compassionate when dealing with patients and their families.
- Adaptable and flexible to everchanging situations.
- Willingness to develop
Skills & Knowledge
Essential
- Accurate data entry, typing and checking skills
- Pays attention to detail
- Manages and interprets data correctly to inform decision making
- Maintains high standards and quality of work
- Contributes to service improvements and is solution focused
- Completes tasks on time (accurately and to a high quality)
- Organising, planning a prioritising skill
- Follows instructions, adheres to organisational policies, protocols, and procedures
- Understanding and having a working knowledge of Microsoft Office Packages and IT systems.
- Strong telephone etiquette, the ideal candidate will exhibit a courteous and respectful approach when communicating with patients, colleagues, and external parties.
- Excellent verbal and written communication skills.
- Good organisational skills and the ability to multi-task effectively, whilst dealing with complex competing priorities.
Desirable
- Knowledge of key NHS systems i.e., PAS, Bluespier, CLIP.
- Awareness of good Health & Safety Protocols
- Knowledge of effective waiting list management
- Effective complaints handling
- Appropriate assertiveness skills
- Basic conflict resolution skills
Trust Values and Behaviours
Essential
- Being open and honest we all communicate clearly and honestly, asking for help when we need it, and making it easier for the people around us to share ideas and concerns.
- Ensuring people feel cared for we all take responsibility for actively supporting and nurturing a kind and compassionate environment for ourselves and others.
- Showing respect for everyone we all act with consideration and fairness, valuing each other as individuals and appreciating our different perspectives.
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Applying for this NHS job
This advert is for Fertility Pathway Coordinator with Worcestershire Acute Hospitals NHS Trust in Worcester, Midlands, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 to £31,157 a year. The contract type is Permanent. The application deadline is 09 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (24 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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