Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
9 listedRequirements the employer expects applicants to meet.
- Experience
Proven experience in a management or operational leadership role (ideally within healthcare, primary care, NHS or service management).
- Experience
CQC awareness is strongly advantageous.
- Experience
Strong organisational, analytical, and communication skills with excellent attention to detail and the ability to work collaboratively with clinical teams, GP practices and external stakeholders.
- Experience
Proven experience of managing and co-ordinating a team.
- Experience
Ability to manage time effectively to prioritise workload and work independently.
- Experience
Adaptable & flexible management style with the ability to respond positively to changing priorities and service requirements.
- Experience
Experience of financial and/or contract management with an awareness of budgetary responsibilities.
- Experience
Proficiency in Microsoft Office and digital systems - EMIS and other NHS reporting tools is advantageous
- Qualifications
Educated to Certificate of Higher Education or equivalent relevant management qualification.
Desirable
6 listedAdditional qualities the employer would prefer.
- Experience
Experience in primary care management
- Experience
Understanding NHS contractual frameworks and service delivery
- Experience
Knowledge of PCN and ICB frameworks
- Experience
Project management qualification or equivalent experience
- Experience
Experience with EMIS, Ardens, or NHS reporting tools
- Experience
Formal training or experience in financial management, budgeting or procurement
Job summary
The ideal candidate will be a strong, proactive and adaptable leader with proven management experience, ideally in primary care, the NHS or comparable healthcare setting, and the ability to balance strategic oversight and hands on operational management.
They will be a detail oriented yet forward thinking individual, experienced and motivated, with a passion in healthcare for delivering high-quality outcomes for patients and our partner practices.
The FICS Manager will play a key role in managing the operational delivery and contractual responsibilities of Farnham Integrated Care Services. They will design, embed and manage commissioned services, ensuring operational excellence, CQC compliance, and strong collaborative working across partner practices and external stakeholders. The role will line manage and support a team of clinical and non-clinical staff.
Main duties of the job
Strategic and Operational Management
Oversee the planning, delivery, and evaluation of FICS services, contributing to strategic objectives and performance frameworks. Ensure smooth daily operations, drive innovation and efficiency, and coordinate cross-practice projects and quality improvement initiatives.
Contract and Service Oversight
Manage contracts, SLAs, and commissioned projects, ensuring compliance, renewals, and performance reporting. Oversee appointment systems, gather and analyse patient and staff feedback, and maintain strong relationships with external providers. Ensure governance, audit requirements, and patient satisfaction monitoring are met.
Financial and Resource Management
Oversee budgets and financial planning, contribute to cost analysis and funding applications, and support accurate payroll processes.
People and Workforce Support
Lead recruitment, onboarding, and staff management, ensuring training compliance and performance reviews. Manage disputes, grievances, absence, and disciplinary processes while keeping up with employment legislation.
Governance and Quality Assurance
Ensure compliance with CQC standards, policies, and procedures. Oversee insurance, business continuity, complaints, investigations, and risk management.
IT, Data, and Reporting
Ensure accurate data capture and reporting, support digital transformation, and produce insights to inform decision-making.
About us
Farnham Integrated Care Service (FICS) is a federation offering services at the heart of Farnham Primary Care Network (PCN). Serving patients from our GP Practices, offering various clinical and non-clinical NHS commissioned services. FICS offers both reactive and proactive care through urgent same day care services and integrated care management. See Farnham PCN website for further information.
Details
- Date posted: 31 July 2026
- Pay scheme: Other
- Salary: £37,000 to £45,000 a year
- Contract: Permanent
- Working pattern: Full-time
- Reference number: E0303-31-0726
- Job locations: Farnham Centre for Health, Hale Road, Farnham, Surrey, GU9 9QS, United Kingdom
Job responsibilities
The FICS Manager will play a key leadership role in managing the operational delivery and contractual responsibilities of Farnham Integrated Care Services (FICS).
They will design, embed and manage commissioned services, ensuring operational excellence, CQC compliance, and strong collaborative working across partner practices and external stakeholders.
The role will provide effective line management to a multidisciplinary team of clinical and non-clinical staff supporting high standards of performance, service delivery and patient care.
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Applying for this NHS job
This advert is for Farnham Integrated Care Services (FICS) Manager with Farnham Integrated Care Services Limited in Farnham, England. It is listed as a Manager role. The advertised salary is £37,000 to £45,000 a year. The contract type is Permanent. The application deadline is 30 Sep 2026.
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