Facilitation Manager

Job overview

Reporting to the Head of the NWL CEP, the postholder will support the implementation and delivery of the clinical effectiveness programme, embedding systematic improvement processes within primary care. The role is primarily focused on NWL but its approaches and service developments may be extended across the wider West North London ICB geography where appropriate.

Main duties of the job

The postholder will provide line management and day‑to‑day support to a team of Clinical Facilitators while also undertaking elements of the facilitator role themselves, ensuring consistent, high‑quality delivery across boroughs and neighbourhoods. Working closely with Primary Care Networks (PCNs), they will support GP practices to strengthen clinical effectiveness and contribute to improvements in health outcomes for residents across NWL. The programme builds on established models within NWL and elsewhere, integrating population health management and learning to support personal, organisational, and system development, and to drive continuous improvement in outcomes at neighbourhood and borough level.

They will be expected to work independently, developing effective relationships with local practice teams and providing on‑site or virtual support as required, ensuring a coordinated and consistent approach to programme delivery.

Detailed job description and main responsibilities

Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."

As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.

Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

For further info please visit: Skilled Worker visa: Overview - GOV.UK

MAIN DUTIES AND RESPONSIBILITIES

This role description is only an outline of the tasks, responsibilities and outcomes required of the individual. The job holder will carry out any other duties as may reasonably be required by their line manager.

The role description describes responsibilities as they are currently required. It is anticipated duties will change over time and the job description may need to be reviewed in the future.

• Work collaboratively with borough‑based Clinical Leads to implement and embed quality improvement resources and methodologies that support practices, neighbourhood teams, and PCNs to deliver high‑quality patient care
• Manage a team of locality‑based Clinical Facilitators to deliver agreed local and national objectives across primary care, neighbourhoods, and boroughs
• Apply strong facilitation skills to engage practices and neighbourhood teams, embed clinically effective ways of working, promote best practice, and reduce unwarranted variation across the borough
• Use knowledge of clinical systems (EMIS and SystmOne) to ensure practices and neighbourhoods can access and use appropriate resources, including contributing to the development or dissemination of searches, templates, and other tools
• Provide hands‑on support and training to help practices and neighbourhood teams use these tools effectively and achieve improved outcomes against local service and population health objectives
• Develop data‑driven improvement plans for practices and neighbourhoods, building strong working relationships and offering facilitation, advice, and support to meet quality improvement and contractual requirements
• Work closely with the multi‑professional Clinical Effectiveness team to inform local benchmarking, neighbourhood prioritisation, and population health planning
• Coordinate and manage practice and neighbourhood engagement meetings and visits to understand local challenges, agree improvement priorities, and support the adoption of best practice using clinical effectiveness methodologies
• Analyse performance, capacity, demand, and population health data to assess progress and identify opportunities for collaborative working across neighbourhoods and the borough
• Support change management by encouraging innovation and testing new approaches to care delivery, using recognised improvement tools and techniques such as process mapping and PDSA cycles.

• Act as project lead for borough‑level clinical effectiveness workstreams, including local enhanced services, ensuring practices and neighbourhood teams understand service requirements and can use the necessary searches and templates to meet objectives.

• Duties and Responsibilities:  the post holder will: