eRostering Support Officer

Job overview

An exciting opportunity has arisen for an enthusiastic and adaptable individual to work in the eRostering Team.

The role involves assisting the eRostering Systems Manager and eRostering Team Leader to ensure the delivery of a high quality service and to provide support to the overall administration, configuration and maintenance of the HealthRoster software, including support to any future implementations in new areas.

The post holder will be able to communicate effectively to a wide range of colleagues and stakeholders at all levels. They will have a thorough understanding of the HealthRoster software and provide efficient and customer-focused support to system users. The successful individual will be able to respond to requests for assistance, be able to maintain the system on a day-to-day basis and provide troubleshooting.

The successful individual will also be able to support and promote the on-going use of eRostering throughout the Trust via direct training -  delivering this to new and existing product users. They will support and provide software configuration and maintenance, and advise on effective eRostering practice, while remaining organisational policy compliant.

Main duties of the job

• To assist the eRostering Team Leader in the monitoring and maintenance of the full system training package which will include the maintenance of virtual learning environments and assisting in the creation of course materials.
• Provide day to day line management and support to junior members of the team and ensure issues are escalated appropriately.
• To ensure that the Trust's eRostering system is configured appropriately to meet any locally defined criteria in support of safer staffing requirements and rostering performance (key performance indicators). This will necessitate strong collaboration and engagement with operational service leads to ensure that the data is of high quality and consistent.
• Responsible for undertaking eRostering system developments, i.e. template builds/pattern changes, which require the configuration of rules, complex shift patterns and SafeCare configurations to support the departmental needs. This will require working closely with finance colleagues and budget holders to ensure such changes occur within the budgeted establishment of these areas.
• To ensure that the users of the application are able to use it efficiently and effectively, appropriate to their levels of permission, to support their service delivery.
• To ensure all data within the eRostering system is up-to-date, accurate and consistent. Working closely with the eRostering Administrator and our colleagues to correct any discrepancies identified between ESR data and HealthRoster data.

Detailed job description and main responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities.  We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.  If there is anything we can do to make our application process more accessible to you, please contact: [email protected].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment.  It may not be suitable for every role, but we will try and be supportive where we can.  We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers.  This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.