ERoster Assistant

Job overview

The post holder will provide administrative support for workforce systems and deliver first-line guidance to users across the Trust on system maintenance and functionality.

They will liaise, where appropriate, with senior managers and software providers to support the timely resolution of system issues, and will contribute to the collection, monitoring and reporting of workforce information to support effective decision-making.

Main duties of the job

Provide administrative support for the Trust’s e-rostering and workforce information systems.

Act as a first point of contact for users, responding to queries, troubleshooting issues and escalating more complex problems when required.

Maintain accurate workforce data, undertake data cleansing and system housekeeping, and set up appropriate user access.

Produce standard workforce reports and support the monitoring of key performance indicators.

Liaise with managers, People Services, Payroll, IT and software providers to resolve system issues promptly.

Support system upgrades by testing new functionality and configuration changes.

Provide guidance and basic training to colleagues using workforce systems.

Manage a varied helpdesk workload while maintaining confidentiality, data quality and information governance standards.

Detailed job description and main responsibilities

• Provide accurate and efficient administrative support to the Workforce Information Team in maintaining workforce information systems to enable accurate workforce reporting across the Trust.
• Provide first-line guidance and support for system users, escalating issues to the Workforce Analyst or E Roster Adviser or or Workforce Information Manager as appropriate.
• Provide basic HR advice on people related policies and practices.
• Take direction from other members of the Workforce Information team relating to the maintenance, support and development of the system.
• Provide general administrative support to the People Services team, and for workforce information related meetings and forums, as directed.
• Liaise with IT, Payroll and People Services to ensure data cleansing and system alignment to realise maximum efficiency of the system.
• Develop and maintain a wide-ranging knowledge of the workforce information systems.
• Escalate to the Workforce Analyst, ERoster Adviser or Workforce Information Manager where system guidelines are not being applied correctly or in line with Trust procedure.
• Ensure the Trust’s Information Governance policy and Data Protection Act are strictly followed when managing sensitive information.
• Liaise directly with senior managers, as well as software providers to resolve system issues in a timely manner to ensure there is a comprehensive and coordinated approach to resolution.
• Manage own workload on a daily basis within the constraints of a help desk environment, referring to the Workforce Analyst, ERoster Adviser or Workforce Information Manager as necessary.

Applicant requirements

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.