Job overview
Play a key role in leading and coordinating the Trust's Employee Relations casework, ensuring cases are progressed efficiently, consistently and in a timely manner. Working closely with managers and stakeholders across the Trust, you will ensure casework is managed in accordance with EEAST policies and procedures, employment legislation and best practice, delivering high-quality outcomes that support our people and services.
Main duties of the job
To play a key leadership role within the Trust's Employee Relations function, leading on complex casework, providing expert employment relations advice, driving service improvements, and working collaboratively with HR colleagues, managers, and staff representatives to promote a fair, consistent, and positive workplace culture.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails. Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn. How to apply Step 1 - Read the advert and the Job Description and Person Specification (attached) Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person specification
Experience
Essential
- Substantial experience of providing Employee Relations advice to managers and staff that meets operational needs.
- Experience of managing multiple tasks and prioritising workload to match objectives.
- Experience of practical problem solving and solving complex ER problems.
- Experience of supervising staff.
- Experience of working as part of a team to meet shared goals.
Desirable
- Experience of budget management.
- Working in the NHS.
- Supporting and developing staff.
- Experience in Industrial Relations.
Qualifications
Essential
- Member of CIPD.
Skills and Knowledge
Essential
- Decision-making skills.
- Good verbal and written communication skills.
- Able to liaise effectively with staff and managers at all levels of the organisation.
- Able to influence, negotiate and persuade others.
- Able to analyse and resolve problems speedily and effectively.
- Able to delegate effectively.
- Computer literate, eg Microsoft Windows, Word and Email applications.
- Excellent analytical skills.
- Sound organisational skills.
- Knowledge of recent employment legislation and experience of applying it in appropriate circumstances.
- Project management.
Personal Qualities, Abilities and Attributes
Essential
- Empathetic approach.
- Excellent communication and interpersonal skills with the ability to get things done in cooperation with others and as part of a team.
- Able to manage time effectively and prioritise tasks.
- Ability to work under pressure at times and effective at working to deadlines.
- Ability to work independently and to use own initiative when appropriate.
- Ability to use discretion
- Flexible and able to drive around Trust.
Desirable
- Knowledge of other computer packages, eg Excel, PowerPoint.
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Applying for this NHS job
This advert is for ER Case Manager with East of England Ambulance Service NHS Trust in Royston, East of England, England. It is listed as a Manager and corporate role. The advertised salary is £49387.00 to £56515.00. The contract type is Permanent. The application deadline is 10 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (27 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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