ER Advisor

Job summary

Working with the Regional and Home Managers, you will be there to support our community of homes and help Managers to deliver excellent leadership and care to staff and residents. Part of this role will be to coach, mentor, train, and support Home Managers across the Group. Please be advised that this role is a field based role. Core responsibilities will include the following: Main point of contact for providing advice and guidance to callers into the HR Department To manage a small caseload of ER cases including Develop and maintain relationships with colleagues across the business including Leeds Support, Home Managers and Regional Management team to ensure commercial and pragmatic approach to employee relations. To ensure the provision of advice to all managers regarding all aspects of employment procedure for all categories of staff To support on reducing sickness absence through active management of cases including short-term & long-t

Main duties of the job

Working with the Regional and Home Managers, you will be there to support our community of homes and help Managers to deliver excellent leadership and care to staff and residents. Part of this role will be to coach, mentor, train, and support Home Managers across the Group. Core responsibilities include providing advice and guidance within the HR Department, managing a small caseload of ER cases, developing relationships with colleagues, and ensuring the provision of advice to all managers on employment procedures. The role also involves supporting on reducing sickness absence through active management of cases and meeting key performance indicators related to casework. The successful candidate will possess effective communication skills, a can-do attitude, demonstrable organisational skills, advanced keyboard skills, and the ability to manage conflicting demands on time and resources. Prior experience in a care setting is advantageous.

About us

Akari Care is a company dedicated to providing quality care and support across its community of homes. The company focuses on helping Home Managers deliver excellent leadership and care to both staff and residents. The role of an ER Advisor at Akari Care involves working closely with Regional and Home Managers to support the community of homes. This involves coaching, mentoring, training, and supporting Home Managers, providing expert advice on complex ER casework, and managing relationships with colleagues across the business. The role also includes ensuring a pragmatic approach to employee relations, managing sickness absence, grievance, and investigations, as well as working towards key performance indicators. Akari Care values communication skills, initiative, organisational skills, and confidentiality in its employees, and seeks candidates who are willing to travel and have experience in care settings.

Details

• Date posted: 19 June 2026
• Pay scheme: Other
• Salary: £36,775 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 1518641781
• Job locations: Akari Care, Newcastle upon Tyne, NE9 6RL, United Kingdom

Job responsibilities

Job Description

Working with the Regional and Home Managers, you will be there to support our community of homes and help Managers to deliver excellent leadership and care to staff and residents. Part of this role will be to coach, mentor, train, and support Home Managers across the Group.

Please be advised that this role is a field based role.

Core responsibilities will include the following:

• Main point of contact for providing advice and guidance to callers into the HR Department

• To manage a small caseload of ER cases including

• Develop and maintain relationships with colleagues across the business including Leeds Support, Home Managers and Regional Management team to ensure commercial and pragmatic approach to employee relations.

• To ensure the provision of advice to all managers regarding all aspects of employment procedure for all categories of staff

• To support on reducing sickness absence through active management of cases including short-term & long-term sickness

• To support on meeting the Companys key performance indicators which relate to case work including sickness absence, grievance, investigations.

• To support with managing referrals to regulatory bodies where required

• Escalate cases and/or seek guidance from the HR Advisor(s) as and where required
• Collate, analyse, and produce reports monthly where required

The successful candidate:

• Can communicate effectively, verbally and in writing, to differing audiences

• Can prepare accurate written correspondence, with a focus on attention to detail

• Have a can-do attitude and the ability to exercise initiative

• Have demonstrable organisational skills

• Possess advanced keyboard skills a high degree of accuracy and speed required in all tasks

• Be able to prioritise tasks and to manage conflicting demands on time and resources, to deliver objectives

• Demonstrate high level of confidentiality

• Possess a good standard of IT systems, using Microsoft Word, Excel
• Be able to work effectively alone and as part of a team

• Must Have/Desirable:

• We are especially keen to hear from individuals who can demonstrate experience in the following:
• Provide expert advice and guidance on complex, fast-paced ER casework, ensuring timely and compliant resolutions across a range of employee relations matters.
• Interpret and advise on ER policies and procedures, supporting managers to apply them consistently and effectively in line with best practice and employment law.
• Manage a varied caseload including disciplinaries, grievances, absence management, and performance issues within a dynamic care environment.
• Previous experience within a care setting is advantageous but not essential.
• Willingness to travel, predominantly across the North East, with occasional national travel as required.