ER Advisor

Job summary

Job Description We are recruiting a field-based ER advisor to work with our Operations Team helping to provide expert advice and guidance on complex, fast-paced casework, ensuring timely and compliant resolutions across a range of Employee Relation matters. Core role responsibilities will include the following: Be the main point of contact for providing ER advice and guidance whilst managing a portfolio of caseloads. Develop and maintain relationships with Colleagues across the business including Leeds Support Centre, Home Managers and Regional Management teams. Ensure the provision of advice to all managers regarding all aspects of employment procedures, resulting in both a commercial and pragmatic approach to employee relations. Through active management of cases, support the reduction of sickness absence throughout the company (including short-term & long-term sickness) Support with Company key performance indicators which relate to case work, including sickness absence, grievances, and investigations.

Main duties of the job

We are recruiting a field-based ER advisor to work with our Operations Team helping to provide expert advice and guidance on complex, fast-paced casework, ensuring timely and compliant resolutions across a range of Employee Relation matters. Core role responsibilities will include being the main point of contact for providing ER advice, developing and maintaining relationships with colleagues, ensuring the provision of advice to managers, supporting sickness absence reduction, managing referrals to regulatory bodies, and producing reports to reduce workplace risks. The successful candidate should hold a CIPD level 3 qualification or above, communicate effectively, have a can-do attitude, possess advanced Microsoft Word and Excel skills, be able to prioritize tasks, demonstrate confidentiality, and work well both independently and as part of a team.

About us

Akari Care is a company offering a permanent field-based ER advisor position located in Newcastle upon Tyne. The role involves collaborating with the Operations Team to provide expert advice and guidance on complex, fast-paced casework, ensuring timely and compliant resolutions across a range of Employee Relation matters. The position includes responsibilities such as being the point of contact for ER advice, developing relationships with colleagues across various teams, managing sickness absence, supporting with ER projects, and ensuring compliance with UK employment law. Akari Care values candidates who can demonstrate expert advice on ER casework and have the ability to manage a varied caseload within a dynamic care environment.

Details

• Date posted: 16 July 2026
• Pay scheme: Other
• Salary: £36,775 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 1527359388
• Job locations: Akari Care, Newcastle upon Tyne, LS11 5DZ, United Kingdom

Job responsibilities

Job Description

We are recruiting a field-based ER advisor to work with our Operations Team helping to provide expert advice and guidance on complex, fast-paced casework, ensuring timely and compliant resolutions across a range of Employee Relation matters.

Core role responsibilities will include the following:

• Be the main point of contact for providing ER advice and guidance whilst managing a portfolio of caseloads.
• Develop and maintain relationships with Colleagues across the business including Leeds Support Centre, Home Managers and Regional Management teams.
• Ensure the provision of advice to all managers regarding all aspects of employment procedures, resulting in both a commercial and pragmatic approach to employee relations.
• Through active management of cases, support the reduction of sickness absence throughout the company (including short-term & long-term sickness)
• Support with Company key performance indicators which relate to case work, including sickness absence, grievances, and investigations.
• Manage referrals to regulatory bodies, escalating cases and/or seeking guidance when required.
• Produce, collate, and analyse reports monthly to spot trends and reduce future workplace risks
• Support and coach Home Managers to confidently manage day-to-day people issues
• Support and coach Home Managers to confidently lead investigations and prepare investigation reports
• Ensure compliance with UK employment law
• Support with ER projects and initiatives when required

The successful candidate:

• Holds a CIPD level 3 qualification or above
• Can communicate effectively both verbally and in writing, to differing audiences
• Can prepare accurate written correspondence, with a focus on attention to detail
• Have a can-do attitude and the ability to exercise initiative
• Have demonstrable organisational skills
• Possess advanced Microsoft Word, Excel skills with a high degree of accuracy and speed required in all tasks
• Be able to prioritise tasks and to manage conflicting demands on time and resources, to deliver objectives
• Demonstrate high level of confidentiality
• Be able to work effectively alone and as part of a team

We are especially keen to hear from individuals who can demonstrate:

• Expert advice and guidance on complex, fast-paced ER casework, ensuring timely and compliant resolutions across a range of Employee Relation matters.
• Interpret and advise on ER policies and procedures, supporting managers to apply them consistently and effectively in line with best practice and employment law.
• Manage a varied caseload including disciplinaries, grievances, absence management, and performance issues within a dynamic care environment.
• Previous experience within a care setting, experience is advantageous but not essential.
• Willingness to travel, predominantly across the Northeast, with occasional national travel as required.