EPR Change Support Officer

Job overview

Lewisham and Greenwich NHS Trust is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across London boroughs of Lewisham, Greenwich and Bexley.

We are embarking on the biggest programme of digitally-enabled clinical and operational transformation we have ever undertaken.  The Electronic Patient Record (EPR) Acceleration Programme is our exciting and challenging programme aimed at transforming the way we deliver health and care through the implementation of a new EPR solution that aligns our acute and community services.

Key to the success of the EPR implementation will be the engagement and involvement of staff and service users in developing and delivering the transformation.

We are seeking enthusiastic and motivated EPR Change Support Officers to join our EPR Delivery Team and play a key role in supporting this transformation. As an EPR Change Support Officer, you will work closely with clinical, operational, and corporate teams to support the delivery of change activities that prepare staff for new ways of working and ensure successful adoption of the EPR system. You will contribute to a safe and effective go-live, helping to improve patient care, staff experience, and operational efficiency across the Trust. This is a fixed-term contract with a fixed end date of 01 June 2027. As a result, the actual duration of the contract may be less than 12 months for some candidates, depending on their start date.

Main duties of the job

The EPR Change Support Officers will support the planning, coordination, and delivery of change management activities across the EPR Programme. Working alongside programme colleagues and operational stakeholders, you will help ensure staff are informed, engaged, prepared, and supported throughout the implementation journey.

Key responsibilities include:

• Supporting the delivery of change and engagement activities across multiple workstreams. Working with clinical and operational teams to understand current processes and assess the impact of change. Assisting with readiness assessments, stakeholder engagement, and adoption activities. Developing and maintaining communication materials, presentations, and project documentation. Supporting project planning, risk management, issue tracking, and reporting activities. Building effective relationships with stakeholders across the organisation and external partners. Promoting programme objectives and supporting activities that contribute to a successful EPR go-live. Identifying opportunities to maximise benefits realisation and support sustainable change.
• Supporting the delivery of change and engagement activities across multiple workstreams.
• Working with clinical and operational teams to understand current processes and assess the impact of change.
• Assisting with readiness assessments, stakeholder engagement, and adoption activities.
• Developing and maintaining communication materials, presentations, and project documentation.
• Supporting project planning, risk management, issue tracking, and reporting activities.
• Building effective relationships with stakeholders across the organisation and external partners.
• Promoting programme objectives and supporting activities that contribute to a successful EPR go-live.
• Identifying opportunities to maximise benefits realisation and support sustainable change.

Detailed job description and main responsibilities

The EPR Change Support Officers will provide project and change management support to the EPR Programme, contributing to the successful implementation of the Trust's new Electronic Patient Record system.

Key responsibilities will include:

Change Management and Engagement

• Support the delivery of change management activities that enable staff to adopt new systems and ways of working.
• Work collaboratively with clinical, operational, and corporate teams to understand current processes and identify change impacts.
• Assist in delivering stakeholder engagement, communications, and readiness activities across the organisation.
• Support the development of presentations, briefing materials, newsletters, and other communication resources.
• Promote awareness of programme objectives, milestones, and benefits.

Project Delivery

• Lead specific work packages or elements of EPR change projects, escalating risks and issues as appropriate.
• Support project planning and coordination activities to ensure agreed deliverables are achieved.
• Maintain project documentation, action logs, risk registers, and progress reports.
• Monitor project activities and support delivery against programme timelines and objectives.
• Contribute to programme governance and reporting processes.

Stakeholder Management

• Build and maintain effective working relationships with a wide range of stakeholders, including clinical teams, operational managers, corporate services, and external suppliers.
• Facilitate meetings, workshops, and engagement sessions as required.
• Support the management of interdependencies across programme workstreams and organisational teams.

Benefits Realisation and Continuous Improvement

• Support the identification, tracking, and realisation of programme benefits.
• Contribute to activities that drive clinical and operational adoption of the EPR system.
• Assist with the evaluation of change initiatives and the identification of lessons learned and improvement opportunities.

The successful candidates will be highly organised, proactive, and able to work effectively in a fast-paced environment. They will have excellent communication and interpersonal skills, strong project support experience, and a passion for delivering meaningful change that improves outcomes for patients and staff.