EOC Operations Manager - Remote Clinical Care

Job overview

Are you an experienced operational leader with a passion for delivering outstanding patient care in fast-paced, complex environments? We are seeking an exceptional leader to join our Emergency Operations Centre Senior Leadership Team, leading Remote Clinical Care and AQI Hear & Treat delivery. Working at the heart of the largest ambulance service in England, you will provide visible, values-led leadership to clinical leaders, ensuring safe, effective and resilient remote clinical care services. This challenging and rewarding role is ideal for a registered clinician with significant operational leadership experience. You will lead on service performance, patient safety, workforce planning, quality improvement and operational resilience, while supporting future leaders and driving continuous improvement. As a recognised expert in remote clinical care, you will influence strategic decisions, lead service improvement and help shape the future of clinical triage within the Trust. Working with colleagues across operations, governance and corporate services, you will ensure patients receive the right care, at the right time, while maintaining high standards of safety, quality and professional practice. If you are a credible, inspiring leader who thrives under pressure, values collaboration and is committed to excellence for patients and staff, we would love to hear from you.

Main duties of the job

Reporting to the Head of EOC, Remote Clinical Care and Governance, the EOC Operations Manager, Remote Clinical Care is a senior leader responsible for the safe, effective and resilient delivery of remote clinical care and AQI Hear and Treat services across Emergency Operations Centres, aligned to Trust strategy and operational priorities.

The post holder will provide visible leadership to the EOC Clinical Team, ensuring high standards of performance, patient safety, quality, governance and people management. They will line manage EOC Clinical Team Managers, promoting accountability, sound professional judgement and continuous improvement.

Working in a fast-paced environment, they will make decisions that balance patient safety, service performance and staff wellbeing. As part of the EOC Senior Leadership Team, they will support Trust objectives, national standards and contractual requirements while embedding consistent, evidence-based practice and high-quality care.

Acting as the Trust’s expert in Remote Clinical Triage, the post holder will provide specialist advice across EOC services, maintain clinical competence, and work with colleagues to ensure effective processes and standards across health and safety, IPC, estates and audit.

The role requires strong partnership working, regular travel to Exeter and Bristol EOCs, and travel across the South West region as required.

Detailed job description and main responsibilities

For further information about this role please see the attached job description and person specification.

Alternative formats of our vacancies are available upon request to HRServices@swast.nhs.uk . Accessibility statement available upon request.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.