ENT Triage Clinical Nurse specialist

Job overview

The post holder will be responsible for providing a telephone triage service for ENT  referrals received from general practice as well as triaging patients upgraded to the  ENT pathway by other specialities within the hospital setting (likely via email) The post holder will pre-screen all referrals received either via email or via the  electronic referral service (eRS) to ensure that based on the refer / GP’s assessment  that patients are suitable for telephone assessment, establishing if the patient would  instead benefit from either a face to face review in clinic or review by another  speciality. Transfer of this referral or onward booking of appointments will be the  responsibility of the ENT Triage Clinical Nurse Specialist  Under the support and guidance of the ENT Consultants make clinical judgements,  which will require assessment, planning and implementation of treatment, ensuring that all specialist patients and their carers have access to appropriate advice and  support.

Previous applicants can apply.

Main duties of the job

Triage patients referred into ENT service and book into to the clinically  relevant clinic using a agreed proforma Review and action on results of investigations, within the post holders scope  of practice  Improve patient experience by ensuring effective communication and being a  point of contact within the  To work with the multidisciplinary team across an integrated pathway of care  to deliver quality standards in line with NICE guidance.  To work with the nurse specialist team to ensure that all patients have  equitable access to investigations, treatment and follow-up care.  To work with the nurse/midwifery specialist team to develop best practice in  line with NICE guidance.  To work with the team to develop guidelines to enhance optimal management of patients.  To collect appropriate data against NICE guidance. To use audit as a tool to  improve practice and evaluate services.  To work with the team to implement recommendations from National audits and benchmarking.

Detailed job description and main responsibilities

To demonstrate specialist knowledge and skills and share this with others to  positively influence patient care.  To develop own specialist clinical knowledge and skills and participate in the  development of other staff  To reflect on own practice through clinical supervision/mentorship  To provide a comprehensive nursing service for patients with conditions  within the specialty.  To work in close liaison with the multi-disciplinary team across the pathway in  order to meet the needs of patients and their families, and to aim for  seamless care.  To use clinical judgement and skills in decision making to manage this  caseload of patients. To develop skills of history taking and physical  assessment to direct appropriate intervention.  To assist in the development of the service  To vigorously promote the patient’s participation in decision-making, enabling  informed choice of treatment