ENT Admin Coordinator

Job overview

Band 3 Administration Coordinator ENT Location: Northwick Park Hospital

Are you highly organised and motivated with a passion for healthcare administration? Join our dynamic team at Northwick Park Hospital as an Administration Coordinator.

Key Responsibilities:

• Booking appointments, answering telephones and dealing with general enquiries
• Adhere strictly to Trust policies and the Data Protection Act 1998, ensuring confidentiality and sensitive handling of patient information.
• Flexibly to support the team to meet operational needs.

Location:

• Based at Northwick Park Hospital.
• May be required to work across other Trust sites as necessary.

If you’re looking for a rewarding role where your administrative skills make a real difference in the ENT department, we’d love to hear from you!

Main duties of the job

Main Duties

• Work effectively both independently and as part of a team, managing pressure and workload efficiently.
• Liaise with various hospital staff members to ensure smooth communication and coordination.
• Provide and receive routine patient information, including from GPs, with tact, discretion, and adherence to Trust and Caldicott guidelines.
• Handle enquiries professionally and cooperatively in person and over the phone from patients, medical personnel, and the general public.
• Maintain high concentration levels during daily duties, especially when inputting data and responding to queries, ensuring accuracy to minimise clinical risk.
• Manage potential exposure to distressing clinical information related to complex patient conditions and treatments with sensitivity.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification for further information on the key responsibilities and person requirements for this role.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.