Job overview
An exciting opportunity has arisen to join our Enhanced Care Support Worker Team at Hampshire Hospitals NHS Trust.
The Enhanced Care Support Worker (ECSW) – is a key member of our direct care team who is additionally skilled in communication and therapeutic engagement.
The Enhanced Care Support Worker is responsible for providing care and therapeutic support to patients and their families in conjunction with the Specialist Mental Health Practitioner and directed by members of the wider multidisciplinary network, including from within the Paediatric; Adult and Older People’s Mental Health Liaison Service.
This rewarding position of Enhanced Care Support Worker will develop and evolve with our collaborative team working approach to ensure we meet the advancing demand of patients with additional needs.
You will be required to work shifts including evenings, nights, weekends, and bank holidays. Based within a core team, you will be assigned to a patient/s for the shift and therefore will work across all wards and departments within our Trust and its three hospitals, assisting in patient care under the supervision of registered healthcare professionals.
Main duties of the job
Demonstrating caring, compassionate, professional behaviour fostering trust and confidence in the service for people in your care.
Maintain effective communication with patients, relatives, and members of the Multidisciplinary network of professionals regarding all aspects of care demonstrating a range of appropriate communication skills.
Engage with and gather information from patients and carers to support a multidisciplinary formulation (understanding) and care plan, recognising and responding appropriately to the emotional needs of patients.
Contributing to risk assessment and risk management planning by identifying and reporting issues of concern to the named nurse/nurse in charge and supporting multidisciplinary review.
Contribute to assessment and support the development and implementation of care plans in conjunction with a Registered Nurse/Practitioner and the Mental Health Practitioners.
To participate in the management of challenging or disturbed behaviour in accordance with the Trust procedures.
Following assessment to assist in therapeutic intervention and work with individuals in a variety of ways. This may include delivering specified aspects of therapeutic interventions under supervision from a registered professional.
To use technical/creative skills to engage service uses in therapeutic activities which promote independence, resilience, and well-being.
WE DO NOT OFFER SPONSORSHIP FOR THIS ROLE !!
Detailed job description and main responsibilities
Requests for part time working will be considered.
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Person specification
Skills and Ability
Essential
- Good written and verbal communication in the English language
- Ability to work well in a team.
- Able to complete appropriate documentation accurately.
- Demonstrate an awareness of healthcare work and policies and procedures.
Desirable
- De-escalation for people with distress
Experience and Knowledge
Essential
- 6 months experience as a nursing/care assistant in a health or social care setting, either public, private, or voluntary sector.
- Working knowledge of mental health issues.
Desirable
- Good reflective ability and an understanding of its importance in the context of interpersonal working.us experience in a Health/Health and Social Care role
- Working knowledge of mental health nursing.
- Knowledge of health and social care issues that impact on mental health and wellbeing.
- Experience of working with people who are experiencing mental health needs, or experience of working with a range of learning disabilities, challenging behaviour, eating disorders.
Training and Qualifications
Essential
- GCSE A*-C in both English Language and Mathematics or equivalent in these two subjects e.g., Certificates in Adult Literacy and Numeracy at Level 2.
- Willing and fit to undertake training for the management of violence and aggression with 3 months of appointment.
Desirable
- NVQ Level 3/QCF Level 3 in Health or Social Care or equivalent or working towards.
- Trained in the management of violence and aggression in a course approved by the Restraint Reduction Network
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Applying for this NHS job
This advert is for Enhanced Care Support Worker with Hampshire Hospitals NHS Foundation Trust in Hampshire Hospitals NHS Trust. It is listed as a Band 3 Healthcare support worker role. The advertised salary is £25,760 - £27,476 per annum pro rata. The contract type is Permanent. The application deadline is 02 Sep 2026.
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