Job overview
The post holder will support the Endpoint and Licensing Manager by leading the design, configuration and deployment function of the Endpoint estate comprising of Desktop PC / Laptop, computers on wheels, Digital Dictation devices as well as iOS devices including iPhones, iPods and iPads used by the customers/clients.
Main duties of the job
The post holder will lead the technical design, planning and delivery of the Endpoint workstream for the Patient Record Transformation Programme, coordinating deployment activity for key digital programmes and ensuring work is completed on time, documented appropriately and transitioned into business as usual. They will attend programme meetings, provide highlight reports, manage risks and escalations, advise stakeholders using specialist knowledge, and ensure a structured, analytical approach to problem solving in line with agreed standards and procedures.
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person specification
Skills
Essential
- Ability to work as part of a multi-disciplinary team
- Excellent written and verbal communication skills
- Proven knowledge of supporting iOS and Win11
- High level of interpersonal skills, including active listening and understanding
- Broad knowledge of IT products, services and terminology
- Ability to handle confidential information
- Ability to quickly assimilate new technologies and systems
Qualifications
Essential
- Educated to degree level and / or relevant experience in specialty
- Relevant IT Qualification
Desirable
- Obtained or working towards relevant professional qualification
- ITIL qualification
Experience and Knowledge
Essential
- Experience and understanding of ITIL working practice
- Experience working in a busy Digital Desktop environment
- Experience in managing multiple ‘active’ incidents / service requests
- Experience of testing newly developed software and reporting problems / issues
- Experience in problem solving in a mixed computing environment including desktops, laptops, mobile phones, iPads, MECM/SCCM
- Configuration and maintenance of Desktop related systems i.e. Sophos, WorkspaceOne, SNOW, MECM/SCCM
- Experience of working in a busy / complex service delivery function
- Influencing the application of Digital to working practices
- Excellent communication skills and the ability to diplomatically deal with users of a mixed IT ability
- Flexible attitude to the prioritisation of workload (to support the dynamic nature of the service)
- Multi-tasking ability required
- Ability to think creatively, applying results of external research and best practice
Desirable
- Experience of working in an NHS organisation
- Experience of Customer Relationship Management
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Applying for this NHS job
This advert is for Endpoint Configuration and Deployment Lead with Shrewsbury and Telford Hospital NHS Trust in The Shrewsbury Business Park. It is listed as a Manager and corporate role. The advertised salary is £39959.00 to £48117.00. The contract type is Fixed term: 12 months (includes requirement for participation in the Desktop on call rota). The application deadline is 28 Aug 2026.
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