Job overview
This is an exciting opportunity to work for Betsi Cadwaladr University Health Board as an Office Clerk on a permanent basis within the Endoscopy Team. The successful candidate will be enthusiastic, highly organised, flexible to service needs as we are running a 7 day service and will develop a wide range of skills in several areas of administration including customer service, time management and electronic record keeping.
Candidates must be able to maintain patient confidentiality and ensure a high standard of customer care at all times.
The ability to speak Welsh is essential for this post.
Main duties of the job
The Endoscopy Support Clerk will be responsible for providing an essential support service in the continuing care of patients, ensuring that the casenotes are at the right place at the right time.
The post holder will cross cover in all aspects of the role including, the pulling, filing, preparation, amalgamation and secure transportation/delivery of the casenotes for the purpose of preparing Endoscopy Lists. Providing a professional and efficient reception service within the Endoscopy Unit, ensuring that all patients and visitors are welcomed to the department in an appropriate manner. Ensuring that all service users are aware of the importance of tracking the patient record to its correct location.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Other
Essential
- Remain calm under pressure with the established expectations of the role
- Flexibility to work the hours required by the post
- General fitness is required as it is necessary to lift, file and transfer case notes from one location to another, to sort and reorganise appropriately
- Ability to exert light/moderate physical effort when handling equipment i.e. trolleys and mobile racking
Values
Essential
- Self-motivated, hardworking & enthusiastic.
- Presents self as courteous, respectful and helpful.
- Ability to work autonomously
- Good interpersonal skills, ability to empathise
- Commitment to providing patient centred care
Experience
Essential
- Experience of working with Microsoft packages
- Experience within an office or reception environment involving customer service
Desirable
- NHS experience
- Previous Administrative and Customer Service experience
- Working with filing procedures
Qualifications
Essential
- Good standard of education or equivalent experience
- Ability to organise and prioritise own workload
- Basic knowledge of principles of confidentiality
- Welsh Speaking
Desirable
- NVQ or equivalent qualification experience
- Knowledge of NHS Records Management legislation
Aptitude and abilities
Essential
- Ability to sustain accuracy of work and achieve a consistently high standard.
- Good written & verbal skills both face to face and on the telephone
- Attention to detail
- Physical stamina to sustain demanding work load that involves physical agility for long periods.
- Tactful and motivational
- Good literacy and numeracy skills
- Excellent communication and organisational skills, with the ability to demonstrate initiative in response to demands of the workload
Desirable
- Investigative Skills
- Knowledge of WPAS
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Applying for this NHS job
This advert is for Endoscopy Prep and Reception Clerk with Betsi Cadwaladr University Health Board in Bangor, North Wales, Wales. It is listed as a Band 2 Administrative and IT role. The advertised salary is £26,300 per annum, pro rata. The contract type is Permanent. The application deadline is 26 Jul 2026.
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