Job overview
The post holder will provide a full and confidential administrative admission service to consultants and their teams for all of the Endoscopy departments at Gloucestershire Hospital NHS Foundation Trust. Assist with the Straight to Test bookings and cancer waiting list management.
Communication with patients, consultants, secretaries, relatives, general practitioners and other hospital staff is also essential to help ensure a proficient service for patients and clinicians. To assist with the training of new staff and provide cover for absence where necessary. To process data quality reports and ensure corrections are made as necessary.
Additional working pattern details: Mon - Friday 8am-4pm or 7.30am- 3.30pm
Main duties of the job
Converse with patients over the telephone providing sensitive information regarding their admission, preparation and resolving any queries which can on occasion involve dealing with people who have difficulty in understanding a situation or who may be aggressive or upset requiring sensitivity and use of initiative. Manage own workload to ensure all tasks are completed within a timely manner, together with working as part of the clerical team on a day to day basis.
Detailed job description and main responsibilities
Please see the attached job description and person specification for more details on the main responsibilities of this vacancy.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Experience
Essential
- Proven administrative experience including initiating and maintaining office systems
- Experience of handling telephone enquiries
- Experience of planning and organising administrative tasks
- Experience of managing own workload
Qualifications
Essential
- Educated to GCSE level - Minimum Grade C in Maths and English
- Experience of Microsoft Office, including Outlook, Word, Excel and PowerPoint
Knowledge/ Skills
Essential
- Clear communicator with excellent writing, data entry and telephone communication skills. Capable of constructing and delivering clear information/instruction to a wide range of people.
- Ability to work effectively as part of a team and able to work autonomously, working to tight deadlines.
- Excellent attention to detail with ability to input data accurately
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Applying for this NHS job
This advert is for Endoscopy Booking Officer, Band 3 with Gloucestershire Hospitals NHS Foundation Trust in Trustwide- Endoscopy Booking Office. It is listed as a Administrative and IT role. The advertised salary is £25760.00 to £27476.00. The contract type is Permanent. The application deadline is 08 Sep 2026.
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