Job overview
The Endoscopy Department Booking Office is looking for two enthusiastic Booking Clerks to join their friendly team, working alongside other admin team members in a fast-paced office environment.
Main duties of the job
The post holders will be part of the Endoscopy Administration Team and be responsible for the administration and upkeep of the Luton Endoscopy waiting list and booking of patients within the breach dates and through the correct pathways.
The Booking Clerks will utilise the Patient Information Management System (IPM) to record waiting list information, whilst ensuring all patient information is up to date and any problems reported upwards.
The post holders will liaise closely with all Consultants and users of the Endoscopy Unit to ensure that good communication is in place and assist with the implementation of new guidelines and policies to ensure targeted are met in line with National and Local Guidelines.
Detailed job description and main responsibilities
Responsible for the booking of patients within the breach dates and through the correct pathways depending on the triage of referral.
Report any potential breaches to the Administrative and Waiting List Leads.
To work closely with the Endoscopy Compliance Lead, supporting them with any administration tasks including audio typing and sending out of letters.
To take incoming telephone calls ensuring they are dealt with courteously and sensitive manner with due regard to confidentiality.
Resolve enquiries from patients and provide advice, reassurance to patients, carers/relatives, who have concerns regarding appointments or procedures.
When instructed by the Administrative and Waiting List Leads and/or the Endoscopy Operational Compliance Manager, moving patient’s appointment due to unforeseen circumstances. If cancelled on the day of appointment, contact patients directly, making sure patients are offered a date within appropriate time frame.
To be responsible for ensuring that if a patient is unable to attend an appointment, the vacant slot is efficiently offered to another patient.
Person specification
Knowledge
Essential
- Organisational skills and the ability to work independently and effectively within a management structure
- Excellent interpersonal skills and communication skills, both written and verbal
- Excellent telephone manner
- Understanding of waiting list management systems and knowledge of patient record systems
Experience
Essential
- Previous admin/clerical experience and evidence of competence of the role
- Experience of working with NHS Waiting Lists
- Customer care Experience
- Working on your own initiative
Desirable
- Knowledge of electronic reporting scheduling system
Qualifications
Essential
- Good Standard of Education (equivalent GCSE maths/English)
- Evidence of further education (diploma, NVQ 3 or acquired through training experience to NVQ level equivalent 3)
Desirable
- ECDL (or equivalent experience)
- Database/audit skills qualification
Personal Skills
Essential
- Team focussed
- Able to work under pressure
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Applying for this NHS job
This advert is for Endoscopy Booking Clerk with Bedfordshire Hospitals NHS Foundation Trust in Luton, East of England, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum. The contract type is Permanent. The application deadline is 04 Aug 2026.
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