Job overview
The role of the Endoscopy access coordinator will provide day-to-day operational management of the reception administration team and ensure there is adequate cover for each reception area and service. The supervisor is expected to coordinate the rota, cover annual leave and off sick duties.
The post holder will support the Service Managers in delivering the Trust’s key performance targets for the Endoscopy Department through effective and flexible use of physical resources. The post holder is expected to ensure that all duties are carried out in timely fashion and to a high professional standard whilst delivering a friendly, patient-centred service.
This role also entails providing support to the pre assessment, and endoscopy administration and clinical staff. The post holder will be expected to utilise designated operational practices within the specified endoscopy reporting systems/ Cerner etc.
It is expected that the post holder is highly computer literate, highly experienced within the hospital administrative setting with knowledge and evidence of medical terminology, educated to a level required to perform the role or equivalent experience.
Main duties of the job
- Liaise with the endoscopy department and pre assessment team to ensure that GA / appointments are booked. • Actively monitor outcomes post procedures and ensure patients are correctly completed. • Be responsible for “on-the-floor” activities and available to assist the team when necessary. • Oversee preparation for the next day admission patient/subject notes retrieval, prepared documents for nursing staff and tracking of patient’s progress within the pre assessment pathway. • Support the team and uphold departmental and Trust Policies. • Regularly monitor the wellbeing of team members. • Be fully versed in all systems used by the team and able to troubleshoot any issues. • Support the provision of general and basic advice to patient/subject queries and refers clinical-related queries to Nurses/relevant staff. • Arrange regular meetings to discuss the service needs. • Regularly communicate with a wide range of stakeholders such as patients, carers, GPs, clinicians, nursing staff, colleagues from different specialties and other professionals on a range of matters. This communication could be verbal, telephonic, MS Teams, written or electronic. • Communicate in a manner that is consistent and in keeping with Trust policies and procedures ensuring a positive image of the service is always maintained. • Any other requests to support the needs of the service. • Oversee booking private patients.
Detailed job description and main responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person specification
Education
Essential
- A-level / NVQ4 education or relevant supervisory experience
Desirable
- Diploma/NVQ level 3 administration
Knowledge and experience
Essential
- Experience in an NHS administrative/clerical role
- Understanding of NHS patient pathways
- Experienced user of patient info systems (eg: EPR/Intouch/Envoy)
- Experience in a patient or customer focused role, preferably within health or social care
- Knowledge of patient pathways and able to book follow up appointments for patients
- Proficient user of Excel, Word and Outlook
- Accurate and fast data entry and keyboard skills
- Experience in maintaining and updating databases
- A strong understanding of data protection and confidentiality and the issues around ensuring compliance in practice
- Experience of delivering outcomes within agreed timeframes
- Experience in organizing and prioritizing own workload
Desirable
- Knowledge and understanding of basic medical terminology
- Experience of managing staff and enacting Trust HR policy
- Endoscopy experience
Skills, abilities and attributes
Essential
- Able to operate and think laterally at a strategic level with good analytical skills
- Excellent interpersonal skills including telephone, verbal and written communication
- Able to respond sympathetically and sensitively to patient needs
- Assertiveness skills and the confidence to deal diplomatically with a wide range of people, organisations and situations
- Ability to self-motivate
- Excellent attention to detail
- Ability to work without supervision
- Ability to work to deadlines under pressure and multitask
- Flexible, with the ability to adapt to change
- To work as part of a team and support colleagues
- Positive, friendly attitude
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Applying for this NHS job
This advert is for Endoscopy Access Coordinator with London North West University Healthcare NHS Trust in Harrow, London, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £33,262 - £36,027 PA. The contract type is Permanent. The application deadline is 29 Jun 2026.
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