Emergency Services Receptionist

Job overview

Emergency Services Receptionist

An exciting opportunity has arisen to join our expanding team of Band 2 Receptionists within Emergency Services at UHP.

Supporting the administration within reception areas across Emergency Services, this role requires strong keyboard skills, excellent customer service experience, and the ability to multitask effectively in a busy, fast-paced environment.

The ability to maintain patient confidentiality and demonstrate a professional manner at all times is essential. The post holder will be expected to work with minimal supervision, remain calm under pressure, and exercise sound judgement and decision-making skills, both independently and as part of a team.

If you are seeking a rewarding challenge and feel you have the skills required, this could be the role for you. We have a part-time post available for 23 hours per week, which includes weekend working.

This role will involve working across multiple sites, including Derriford Hospital, Dartmoor Building, the Cumberland Centre, Tavistock, and Kingsbridge.

For an informal discussion or to find out more about the role, please contact Natalie Davey, Support Manager, or Hayley N'Goran, Admin & Rota Coordinator: Email: [email protected] or [email protected]

Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS at Risk staff throughout Devon who is able to display recent relevant experience as dictated by the Person Specification.

Main duties of the job

The post holder will be responsible for the timely and accurate registration of patients, booking appointments, and undertaking a range of administrative duties to support the effective running of the service. The role will involve working within a busy reception environment, ensuring a professional and patient‑focused service at all times.

The reception service operates 7 days a week, and the post holder will be required to work a range of shifts, including evenings and weekends, in line with service needs.

Detailed job description and main responsibilities

Reception Duties

• To receive and welcome patients and relatives to the department and direct to the waiting area.
• Book in all patients attending the Emergency Services on EPIC and ensure the necessary documents are available before triage.
• When booking in patients, confirm with patients all demographic details. Understand the importance of accurate data entry. Details are often highly sensitive where there are significant barriers to understanding including patients with mental/physical needs and patients under the influence of alcohol and/or drugs.
• Escalate concerns to triage nurse when required such as if a patient presents with chest pain, symptoms of a stroke or shortness of breath.
• Completion of the assault screen for external auditing.
• Accessing and sharing care plans with authorised clinicians for patients who are vulnerable, at risk or are frequent attenders.
• Understand the process of booking in overseas patients, done via EPIC.
• Use EPIC to print wristbands.
• Use EPIC for the transfer/discharge of patients.
• Book in unknown patients using the unknown patient process.

For further details please see the attached JD.