Emergency Services Receptionist

Job overview

Emergency Services Receptionist

An exciting opportunity has arisen to join our expanding team of Band 2 receptionists within the Emergency Services at UHP.

Assisting in the administration for the reception areas in the Emergency Services this post requires keyboard skills, excellent customer service experience and the ability to multitask whilst working in a busy fast pace environment.

The ability to observe patient confidentiality and maintain a professional manner are essential. The post holder will be required to work with minimal supervision and have the ability to work under extreme pressure and be able to exercise sound judgement and decision making skills whilst working as part of a team or under own initiative.

If you are seeking a challenge and possess the skills required this could be the right job for you. We have 1 position available for 37.5 hours per week on a 24/7 rota, including nights and weekends.

This role will involve working across multiple sites including Derriford Hospital, the Cumberland Centre, Tavistock and Kingsbridge.

For an informal chat or to discuss the position in more detail please contact Chelsea Harris, Operational & Quality Lead, via 01752 438132 or [email protected]

Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.

Main duties of the job

The post holder will be responsible for the registration of patients, booking patient appointments, and any other administration duties. The reception is a 24-hour service and the post-holder will be expected to cover shifts which will include evenings, nights and weekends.

To work flexibly in a fast-changing environment providing an efficient personal service to patients, relatives and clients as well as part of the Emergency Services Multi-Disciplinary Team.

Promote the smooth running of the Department by maintaining effective communication within the Trust

Detailed job description and main responsibilities

Reception Duties

• To receive and welcome patients and relatives to the department and direct to the waiting area.
• Book in all patients attending the Emergency Service on Nervecentre and ensure the necessary documents are available before triage.
• When booking in patients, confirm with patients all demographic details. Understand the importance of accurate data entry. Details are often highly sensitive where there are significant barriers to understanding including patients with mental/physical needs and patients under the influence of alcohol and/or drugs.
• Escalate concerns to triage nurse when required such as if a patient presents with chest pain, symptoms of a stroke or shortness of breath.
• Completion of the assault screen for external auditing.
• Accessing and sharing care plans with authorised clinicians for patients who are vulnerable, at risk or are frequent attenders.
• Understand the process of booking in overseas patients.
• Use SALUS to print wristbands.
• Use SALUS for the transfer/discharge of patients.
• Book in unknown patients using the unknown patient process.

Please refer to JD and PS for further details.