Job overview
Receptionist - Emergency Department - Band 2
Emergency Care
An enthusiastic and self motivated individual is required to provide support to the Accident and Emergency Department on a part time basis.
The department operates a 24/7 service and the successful candidate will be required to work flexibly to meet the needs of the service. This will be on a rota basis and cover day, night, weekend and bank holiday shifts. Enhanced rates apply for unsocial hours.
Main duties of the job
Applicants require excellent communication skills and the ability to work under pressure in a sensitive and highly pressurised environments. A minimum of 1 year’s previous experience as a receptionist/administrator with experience of customer services including responding to difficult customers is essential along with face to face working with the general public.
Detailed job description and main responsibilities
Please see the Job Description and Person Specification for a full and comprehensive overview for this position.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Qualifications
Essential
- GCSE or equivalent at grade D or above in English and Mathematics
Desirable
- NVQ in Customer Care OCR/RSA III
- OCR 1 or equivalent in typing/word processing qualification
Experience and knowledge
Essential
- Minimum of 1 year’s experience as a receptionist/administrator with experience of customer services including responding to difficult customers
- Experience of “face to face” working with the general public
Desirable
- Experience of working in a highly pressurised area
Skills, abilities and competencies
Essential
- Good IT skills including the ability to undertake basic data collection/entry
- Excellent communication and telephone skills
- Ability to concentrate with frequent interruptions and able to change work direction at short notice
Desirable
- Knowledge of NHS IT systems e.g. IPM, EDIS
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Applying for this NHS job
This advert is for Emergency Department Receptionist with James Paget University Hospitals NHS Foundation Trust in James Paget University Hospital. It is listed as a Administrative and IT role. The advertised salary is £25272.00. The contract type is Permanent. The application deadline is 08 Sep 2026.
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