Job overview
A fantastic opportunity has arisen to join our hard working and dedicated Reception team within our Emergency Departments at Calderdale Royal Hospital and Huddersfield Royal Infirmary. We have a full vacancy available.
This is a full time post , the successful candidates must be able to work our full range of shifts, across both of our hospital sites, to cover a 24/7 ad-hoc roster. Unsocial hours worked attract an enhanced pay in addition to basic salary.
Our current shifts are: Early: 6am to 2pm
Late: 2pm till 10pm
Long Day: 7am till 8pm
Short Night - 10pm till 6am
Long Night - 8pm till 7am
This is a challenging yet rewarding role working as the first point of contact for emergency patients coming into our departments. We are looking for enthusiastic, motivated, compassionate, and caring candidates with a positive attitude and a passion for working with and helping people.
The successful candidates will have a flexible approach to working, proven interpersonal, communication, and conflict management skills and be able to provide an excellent patient experience. Previous experience working in a patient or customer facing role is essential. Please see the job description and the person specification for further details
For informal enquiries please contact Natalie Owen, Directorate Support & Admin Manager for Emergency Medicine ([email protected]).
Main duties of the job
- Register patients coming into the A&E department, using the electronic computer system.
- Ensure that all relevant patient information is taken and recorded accurately.
- Maintain confidentiality, patient’s privacy and dignity and act in a courteous manner at all times.
- Escalate any concerns over patients to the relevant clinical staff.
- Book, reschedule and cancel, where necessary, clinic appointments
- Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
- Deal with face to face enquiries from patients and clinical staff within the department
- To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner.
This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.
Detailed job description and main responsibilities
- Register patients coming into the A&E department, using the electronic computer system.
- Ensure that all relevant patient information is taken and recorded accurately.
- Maintain confidentiality, patient’s privacy and dignity and act in a courteous manner at all times.
- Escalate any concerns over patients to the relevant clinical staff.
- Book, reschedule and cancel, where necessary, clinic appointments
- Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
- Deal with face to face enquiries from patients and clinical staff within the department
- To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner.
This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.
Person specification
Qualifications/Training
Essential
- GCSE English and Maths Grade 9-3 (A* -D) or equivalent
Desirable
- NVQ Level 2 in a relevant subject
Communication & relationships
Essential
- Evidence of excellent interpersonal and communication skills
Knowledge, experience & expertise
Essential
- Previous administration and clerical experience
- Experience of working within a patient or customer facing role
- Working experience of computers and data inputting
- Experienced in working in high pressure environments
- Good understanding of patient confidentiality and information governance
- Ability to work alone and as part of a team
- Ability to multi-task, work accurately, and adapt to changing circumstances
- Ability to work well and stay calm under pressure
- Ability to demonstrate patience, care, and empathy
- Excellent conflict resolution and de-escalation skills
- Must be able to work across both hospital sites
- Must be flexible and able to work the full range of shifts to cover a 24/7 ad-hoc roster
Desirable
- Previous NHS Experience
- Knowledge of NHS IT systems
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Applying for this NHS job
This advert is for Emergency Department Receptionist with Calderdale and Huddersfield NHS Foundation Trust in Huddersfield, North East and Yorkshire, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum, pro rata. The contract type is Permanent: Full time position available. The application deadline is 14 Jul 2026.
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