Job overview
An exciting opportunity has become available to join the administration team for Maternity Leave cover in the Emergency Department at Wrexham Maelor Hospital covering a 24 hour service.
As a part of this very busy team, the successful applicant is expected to be very flexible in approach to service needs, have a pleasant personality and a positive approach to their work. Excellent customer service and communication skills are required along with the ability to deal with sensitive matters and highly confidential patient information. Applicants must also have a good standard of education, be adaptable and have good organisational skills. The post holder is expected to provide effective administrative support to the clinical team in the Emergency Department.
This post is for 19 hours per week. Shifts may include, evenings, nights and weekends. Shifts will be on 3 on 6 off basis.
The ability to speak Welsh is essential for this post.
Main duties of the job
To provide a comprehensive reception service to the Emergency Department whilst working as part of a multi-disciplinary team to ensure that an effective service is provided and patient satisfaction is maximised. Also to promptly and efficiently exercise own judgement to resolve patient queries within own professional constraints.
By the nature of the duties, the post holder will be required to maintain strict confidentiality and will be expected to deal with staff, patients, carers and relatives with courtesy and discretion at all times.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Knowledge
Essential
- Able to use MS Windows, Word, Excel, TEAMS
- Excellent communication skills
- Able to work on own initiative
Desirable
- Previous use of the hospital systems i.e. Symphony / WPAS
- Previous experience of communication, confidential information
Experience
Essential
- Previous clerical/office/reception experience
- Customer Service experience
Desirable
- Previous NHS experience
Qualifications
Essential
- Able to demonstrate English and Mathematics to GCSE or equivalent level
- NVQ level 3 in Customer Care or equivalent qualification or experience
- Welsh speaking - minimum level 3 required
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Applying for this NHS job
This advert is for Emergency Department Receptionist with Betsi Cadwaladr University Health Board in Bangor, North Wales, Wales. It is listed as a Band 3 Administrative and IT role. The advertised salary is £26,813 - £27,890 per annum, pro rata. The contract type is Permanent. The application deadline is 27 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (20 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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