Job overview
Please note this role is currently only being advertised to staff members who are currently working within the Kent and Medway ICS.
Join Our Team as an Emergency Department Coordinator/Receptionist
Are you looking for a rewarding role in a fast-paced and vital healthcare setting? We are expanding our Emergency Department (ED) team and are seeking Coordinators/Receptionists to join us at both our Maidstone and Tunbridge Wells sites.
The post holder will be one of the first interactions the patient has when entering ED, you will be responsible for booking patients into the department via our IT systems, with accuracy and efficiency, liaising effectively with clinical staff, and undertake other administrative duties to support the vital functions of the ED service. A key part of the role involves precise data entry in our appointment-based systems, ensuring smooth and efficient operations.
Main duties of the job
What We’re Looking For:
- A detail-oriented individual with strong data entry skills.
- A logical thinker who can use their initiative to make decisions in a fast-paced environment.
- Computer literacy and proficiency in navigating systems and software.
- Excellent communication and organisational abilities.
Working Hours:
- This role involves working shifts, including days and nights, which can range from 6 to 12 hours per block.
- Cross-site working will be required.
Why Join Us?
- Be part of a supportive and dedicated team in a critical healthcare environment.
- Develop your skills while contributing to a vital public service.
Please note:
- This vacancy may close earlier than the advertised deadline. Submit your application as soon as possible to avoid missing out on this exciting opportunity
- Please note, that we are currently unable to offer a certificate of sponsorship for this role as it does not meet the UK Visas and Immigration criteria.
Detailed job description and main responsibilities
We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.
Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level.
All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.
Person specification
Skills
Essential
- IT literate
- Good Communication skills : verbal, written, electronic and telephone
Desirable
- Ability to manage own workload
- Ability to liaise effectively
Qualifications
Essential
- GCSE’s, or have equivalent relevant experience to ongoing education and training
- Basic IT qualification or ability to demonstrate knowledge
Desirable
- A Levels/NVQ
Experience/Knowledge
Essential
- Experienced in using the Allscripts PAS
- Knowledge of the tracking and locating of patient notes.
Desirable
- Previous experience
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Applying for this NHS job
This advert is for Emergency Department Coordinator/Receptionist - Kent & Medway ICS with Maidstone and Tunbridge Wells NHS Trust in Maidstone, South East, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum pro rata. The contract type is Permanent. The application deadline is 30 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (23 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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