Job overview
We are looking for an enthusiastic Emergency Department Administrator to join the ULCH Emergency Department Team! We would like to hear from people who enjoy interacting with the public and are passionate about delivering customer service to a high standard in a busy, high pressure and dynamic environment. This key role will provide the first point of contact for members of the public attended the emergency department. The role involves booking and registering patients at either the adults or paediatric reception desks or providing general patient support and admin support across the department. The post holder will be expected to work independently making decisions using their own initiative to help ensure the flow of patients coming into the emergency department. If you are an individual that is looking for a fast-paced challenge in a testing environment, we look forward to hearing from you. We are a 24-hour service, 365 days a year and staff will be expected to work a shift pattern including weekends and nights.
Main duties of the job
- Registering patients on the electronic patient record system, effectively and efficiently - Assisting and supporting including cross covering other members of the administrative team across the department including dealing with telephone calls and resolving simple enquires for patients, their carers and visitors. - Carry out designated administrative tasks to support the wider Emergency Department - Provide an excellent patient service to all patients attending the Emergency Department
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person specification
Experience
Essential
- Demonstrable knowledge of administrative procedures at a high level of competence acquired through both training and experience
- Proven experience of working in an office environment (Front of house roll)
Desirable
- Previous NHS or healthcare experience
Skills and Abilities
Essential
- Able to deal with the public in person and on the phone
- Able to support and reassure patients/carers in distress e. Understands importance of maintaining confidentiality
- Competent with software programmes including Microsoft Word, Outlook, Excel and Powerpoint
Specific Requirements
Essential
- Proficient typist
- Physically capable of office duties, moving notes etc
Knowledge and Qualifications
Essential
- Educated to GCSE level or equivalent, including Grade C or higher in English
Desirable
- NVQ Level 3 in Healthcare, Customer Care of Business Admin or equivalent
Responsibilities towards promoting Equality Diversity and Inclusion
Essential
- Demonstrates understanding of importance of maintaining privacy and dignity
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Applying for this NHS job
This advert is for Emergency Department Administrator with University College London Hospitals NHS Foundation Trust in London, London, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £31,554 - £33,270 Per annum inclusive of HCAS (Pro-rata for part time). The contract type is Permanent. The application deadline is 05 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (19 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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