Emergency Department Admin and Receptionist

Job overview

Join Our Frontline Team in a Vital Administrative Role!

We’re excited to offer a fantastic opportunity for a proactive, organised, and compassionate Administrator/Receptionist (Band 3) to join our dedicated team in the Emergency Department at Scarborough Hospital.

This is a great time to become part of a dynamic and forward-thinking team.

There is no set pattern to the rota. We are a 24/7 department, and the cover could be any required.

This post is offered at up what equates to 20 hours per week. The role requires a high degree of flexibility, and the rota is planned on a month-to-month basis, typically issued 8–12 weeks in advance.

The post holder will be required to work a range of shift patterns, including:

Early shift: 08:00–16:00

Late shift: 13:00–21:00

Evening shift: 16:00–00:00

Long day: 08:00–21:00

Night shift: 21:00–08:00

Flexibility across all shift types is essential to meet the operational needs of the service.

Main duties of the job

• Welcoming and registering patients attending the Emergency Department.
• Delivering a courteous and efficient front-of-house service.
• Managing telephone and in-person enquiries with professionalism and discretion.
• Supporting the wider admin team with clerical tasks as directed.
• Adhering to departmental procedures and guidelines to ensure smooth day-to-day running.

Detailed job description and main responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. Our values play into our ambition to develop a more diverse workforce, truly representative of our communities.  We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.  If there is anything we can do to make our application process more accessible to you, please contact: [email protected]. As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment.  It may not be suitable for every role, but we will try and be supportive where we can.  We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers.  This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.