Elective Access/Assistant pathway administrator

Job overview

MAIN PURPOSE OF POST

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources. The post holder has responsibility for assisting with the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team.

Main duties of the job

Administration 1. Use the Trust IT systems including EPR, Voice Recognition, ScanIt, to register patients, make outpatient appointments, ensure that details are correct, check in / check of outpatient appointments as instructed and manage electronic referrals via the eRS system. 2. Manage electronic referrals via the eRS system, ensuring these are allocated to the correct Consultant in a timely manner to enable the patient to be correctly booked to the right clinic. 3. Utilise vacant slots to bring forward clinically triaged urgent patients ensuring best use of clinic lists. 4. Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems via phone or email. 5. Manage the 6 weekly rota for your allocated clinics. This will involve confirming correct number of clinicians to the correct number of clinic lists open on ERP. Taking action as appropriate.

Detailed job description and main responsibilities

General 1. Demonstrate high levels of customer care and be an ambassador for customer care within the Trust and department. 2. Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff. 3. Respond to communication and queries including email, face to face and over the telephone in a timely manner 4. Maintain patient confidentiality at all times. 5. Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00. 6. Contribute to on-going and future service development projects supporting continuous improvement of the services we provide. 7. Attend Departmental meetings and training as required to ensure that you maintain an up-to-date working knowledge of service and trust procedures 8. Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence. 9. Any other duties which may be needed to fulfil the objectives of the post, which are appropriate to the grade as required from your line manager or the Directorate Management team including use of the Trust digital transcription systems to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of sending out within 7 working days, if necessary.