ED Flow Coordinator

Job overview

ED Flow Coordinator

Division: Medicine & Emergency Care

Care Group: Acute & Emergency Medicine

Band: 3

Salary: £25,760 - £27,476 per annum/pro rata

Working Pattern: 12hr Shifts, 24/7 Rotation

Interview Date: Monday 15th June 2026

We are recruiting for a ED Flow Coordinator who shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.

**Please note flexible working is not Bank**

Main duties of the job

The aim of the Patient Flow Co-ordinator is to provide support to the Quality & Safety Lead (QSL) in dealing with general administrative tasks. The concept is designed to free up valuable nursing and medical time to avoid delays, keep within the breach time frames and improve the patient experience.

The Flow Co-ordinator will be expected to work as part of the team, under the direction of the QSL and daily Duty Manager, ensuring smooth flow of patients through the department and Emergency Floor.

Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.

We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.

To contribute to our exciting future and become part of our team, apply today.

Detailed job description and main responsibilities

To provide administrative support to the QSL to support the smooth flow of patients through the Emergency Floor (EF) all leading from the Emergency Department (ED).

To provide clerical support for the EF Daily PLD checks for DTA’s

To ensure the ED computer system is up-to-date (in real time) at all times.

To respond to numerous general enquiries by either the telephone or face to face with patients/ relatives and staff regarding the flow of patients through the department.

To bleep the necessary specialty staff as requested by the QSL/EPIC ensuring time of reviews are documented appropriately.

To communicate with all members of the multi-disciplinary team and other agencies when necessary.

To book transport for patients if required in the absence of the ED Admin Clerk.

To assist in the provision of a safe environment for the safety and welfare of patients and staff within trust policies.

To be customer aware at all times.

To recognise escalating workloads and potential situations where patients may breach and instigate appropriate action.

To ensure data quality awareness is promoted throughout the Department, including implementation of necessary procedures and guidelines.

Escalation of KPI’s to DM

The job description is not intended to be exhaustive and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder. The post holder would also be expected to learn the admin/ booking process to help assist during periods of need.