Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
7 listedRequirements the employer expects applicants to meet.
- Knowledge and skills
Being able to prioritise workload and have exceptional organisational skills
- Knowledge and skills
Excellent conflict de-escalation and diffusing skills
- Knowledge and skills
Good communication/Interpersonal skills
- Knowledge and skills
Excellent IT Skills
- Qualification and experience
GCSE English and Maths grade 9-4 (A*-C) or equivalent
- Qualification and experience
Previous Admin/Clerical Experience
- Qualification and experience
Good understanding of Information Governance & Confidentiality
Desirable
3 listedAdditional qualities the employer would prefer.
- Qualification and experience
Previous NHS clerical/admin experience
- Qualification and experience
Previous knowledge of using Careflow and NHS IT systems
- Qualification and experience
NVQ Level 2 in Business & Admin
Job overview
To provide clerical support to Medical & Nursing staff within the Urgent and Emergency care service line within the medicine business unit.
To undertake clerical duties at the direction of the admin team lead and service line managers including but not limited to booking in patients in a busy emergency care environment, dealing with sensitive medical records and interacting with visitors and relatives.
Main duties of the job
To greet all patients and relatives attending the Emergency Care Centre / Blaydon UTC in a professional manner.
To ensure all patients coming into the A&E / Blaydon UTC departments are registered efficiently and accurately on to the Trusts electronic computer systems.
To provide front line reception / ward clerk duties, answering telephone enquiries from GPs, patients, relatives, members of the public and other organisations
This role will require cross site working between Queen Elizabeth Hospital and Blaydon UTC
Detailed job description and main responsibilities
Answering face to face enquiries from patients and clinical staff within the department
Work as a team and autonomously delivering a comprehensive administration / clerical service to all areas within the Emergency Care Centre.
To manage appointment systems, patient’s registration systems and all other service software. In addition, booking, rescheduling and cancelling patient clinic appointments
Maintaining patient computer and paper records
To offer flexibility around the working patterns to ensure adequate staffing levels during all service hours. As an Emergency Department post holders will be expected to work on a 24hr rota including weekends and Bank Holidays including Christmas and New Year.
Liaising with internal and external agencies
Ensuring Discharge Summaries are raised and sent out in a timely manner.
Maintain the high standards of the Emergency Care Centre and all departments associated within it.
Provide excellent customer services to all our patients and visitors to the service.
Assist in the training and development of new staff.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for ECC Administration Officer with Gateshead Health NHS Foundation Trust in Gateshead, England. It is listed as a Administrator role. The advertised salary is £25272.00. The contract type is Permanent: includes shifts over a 24/7 Basis. The application deadline is 17 Sep 2026.
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