Dispensary Manager

Job overview

This is an exciting opportunity to lead a busy, forward-thinking dispensary service delivering safe, efficient and patient-centred care. As Dispensary Manager, you will play a key role in ensuring the smooth running of operations, maintaining high standards of safety, quality & performance, and driving continuous improvement to meet the needs of patients and clinical teams.

At the RUH, there is a strong commitment to being a supportive, inclusive place to work. Flexible working and wellbeing are actively promoted, recognising that people have important commitments outside of work. The aim is to create an environment where colleagues feel respected, valued and able to thrive.

The successful candidate will demonstrate empathy, resilience and emotional intelligence, with the ability to support and develop a diverse team and foster a positive, psychologically safe culture.

A strong focus on systems, processes and continuous improvement is essential. The role involves balancing competing demands in a fast-paced environment while maintaining focus on patient safety, service efficiency and team wellbeing.

The post holder will build effective relationships across pharmacy and the wider multidisciplinary team, role modelling professionalism, kindness and accountability.

Applications are welcomed from individuals who care about people, take pride in high-quality processes, and want to work in a kind, flexible and high-performing team.

Main duties of the job

These are the main aspects of the job - please see the attached Job Description & Person Specification for more information.

• Providing an Effective Pharmacy Dispensary Service
• Managing Staff within the Dispensary Services
• Ensuring Safe Systems of Work & Monitoring (KPIs)
• Developing Skills, Training and Competencies of Staff
• Deputising for the Lead Pharmacy Technician - Operations

Detailed job description and main responsibilities

Summary  ▪ To provide an effective, efficient and patient-centred pharmacy service in accordance with current legislation, accepted professional and ethical standards and clinical requirements.  ▪ To be responsible for the RUH Pharmacy Dispensary services, including leading and motivating staff, providing excellent managerial leadership to ensure that the Pharmacy Dispensary provides the expected level of service to both the RUH site, Community Hospitals and other Care Providers. ▪ To ensure safe systems of work at all times, continually monitoring Key Performance Indicators (KPIs) and dynamically managing and developing the Dispensary service provision, implementing LEAN principals and best practice, in order to address the increasing demands of the service.  ▪ Assess and develop the skills, training and competencies of all grades of staff working within the Dispensary and be responsible for the co-ordination of appropriate training (including student pharmacy technicians) alongside the Lead Pharmacy Technician for Learning & Development.  ▪ To attend internal and external meetings and deputise for the Lead Pharmacy Technician – Operations as required.