Job overview
Permanent - Part Time Hours (15 hours)
The Surgical Care Group is looking for an enthusiastic and self-motivated dispatch co-ordinator to provide an efficient service ensuring that all Pre-operative assessment, GP and Joint, Colorectal and Gynaecology school letters are quality checked and sent out in a timely manner. Accurate recording of incoming post. To carry out clerical duties within the Department, call centre cover as needed and completion of telephone reminder service in accordance with the relevant Mersey West Lancashire Teaching Hospitals Trust’s Policies and Procedures.
Please note the JD and PS are subject to change under AfC review
Main duties of the job
This demanding role will require excellent time management and organisational skills. The successful candidate must be able to prioritise their own workload and will require a flexible approach to their duties.
The post holder should be proficient in the use of Microsoft Office packages. Ability to use a range of computer systems to collate information and escalate potential problem areas. Training will be given where necessary for internal IT systems.
There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.
Detailed job description and main responsibilities
Please see Job Description and Person Specification attached.
Advertising Date: 9th July 2026
Closing Date: 16th July 2026
Shortlisting Date: 17th July 2026
Proposed Interview date: 21st July 2026 (TBC)
Please note this vacancy may close early if a high number of applications is reached
Person specification
Other
Essential
- Excellent team player
- Confident and sympathetic when dealing with patients/staff
Desirable
- Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
Skills
Essential
- Self-motivated and ability to work using own initiative with limited supervision
- Able to use own initiative and respond to new challenges, knowing when to escalate
- Ability to organise/manage/prioritise own work schedule
- Excellent communication and customer care skills
- Ability to accurately maintain computerised and manual documentation systems
- Able to promote good working relationships amongst team and colleagues
- Ability to assist in the mentoring and training of new staff
Desirable
- Excellent interpersonal and influencing skills
- Good understanding of Trust internal policies as appropriate
Knowledge
Essential
- Excellent IT skills with knowledge and experience of Microsoft Office
- Previous experience of working within a clerical environment
- Able to deal with the public in person and via telephone
Desirable
- Previous NHS experience
- Knowledge of medical terminology
Qualifications
Essential
- Educated to GCSE level for English and Maths or equivalent experience
- NVQ in Business Administration Level 3 or equivalent knowledge through formal training or experience
- Word processing skills
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Applying for this NHS job
This advert is for Dispatch Co-ordinator with Mersey and West Lancashire Teaching Hospitals NHS Trust in Prescot, North West, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum, pro rata. The contract type is Permanent. The application deadline is 16 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (09 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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