Job overview
Discharge Navigator
Band 4
The post will close once we have received a sufficient number of applications
An exciting opportunity has arisen for an enthusiastic innovative, motivated and dynamic Discharge Navigator who will be working as part of a multi-professional Team to support the smooth running and co-ordination of discharge services.
The post holder will be responsible for facilitating safe and effective discharges of patients from hospital to a community setting through a multidisciplinary approach. They will coordinate assessments of patients needed and support the discharge plan. The post holder will be proactive in identifying concerns or issues that may delay effective discharges and work with the Integrated Discharge Team to overcome and limit these.
The successful candidate will work closely with all ward teams ensuring appropriate referrals are seen and made to local authorities and preventing unnecessary, avoidable delays for patient discharge.
This role will extend to support and ensure that patients who have been discharged feel supported and have received the support that was requested. You will need to have critical thinking skills and be able to communicate effectively. This role will be full time across 7 days so flexibility will be required.
Proposed Interview Date: TBC
Main duties of the job
- Will be competent within their scope of practice and provide compassionate care and therapy to agreed quality standards.
- Maintain momentum of discharge planning throughout the entire process; supporting and working in partnership with other members of the Transfer of Care Hub Team ( TOCH), Ward Multi-Disciplinary Team (MDT) and Community partners, constructively challenging where appropriate, decisions with regards to discharge planning.
- To undertake baseline assessments in partnership with other members of the MDT and ensure that the patient is kept informed of their discharge plans at all times.
- Represent the Integrated discharge team at ward daily board rounds.
- Provide effective & timely communication of discharge actions using existing communication tools.
- Will be expected to undertake a range of duties without direct supervision but will be required to report back on those delegated duties to the ward team and case manager.
- Will be competent to work across multi- professional disciplines and make referrals for additional assessments and treatments as required, supported by the case manager.
- Promoting the use of the discharge lounge
Detailed job description and main responsibilities
*** Please see the attached supporting document which contains more information about the role.******
Person specification
EXPERIENCE
Essential
- Previous experience in caring/nursing setting (NVQ Level 3
- Experience in acute hospital environment
- IT Literate
SKILLS/ABILITIES
Essential
- Ability to manage own caseload.
- Good time management & organisational skills.
- Ability to evaluate own performance, recognises own limitations.
- Flexible and open minded.
- Enthusiastic. Professional appearance
KNOWLEDGE AND UNDERSTANDING
Essential
- Knowledge of patient administration systems (Cerner)
- Able to communicate effectively with a range of Stakeholders, patients, relatives and carers
- Understanding of how complex organisations work
- Able to work effectively as part of a team but also able to work under own initiative
- Able to take instruction from senior staff
Desirable
- Knowledge of spreadsheet use
EDUCATION AND QUALIFICATIONS
Essential
- Education to GCSE standard to include English
WhatsApp job alerts
Get instant WhatsApp alerts for Band 4 Medical Secretary roles in Thornton Heath
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Discharge Navigator with Croydon Health Services NHS Trust in Thornton Heath, London, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £33,262 - £36,027 per annum inc of HCAS (outer). The contract type is Permanent. The application deadline is 09 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (21 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.