Discharge and Flow Coordinator

Job overview

At UHBW we have two Transfer of Care Hubs to support our patients with discharge planning from admission through leaving hospital and into the community; one Hub at the Bristol Site and one at Weston General Hospital. The Transfer of Care Hub bring together our community partners (Sirona), Local Authorities and Voluntary Sector  colleagues across BNSSG  from multidisciplinary backgrounds to holistically support patients in leaving hospital.

The Transfer of Care Hub brings together, Acute Trust Case Managers, and Patient Flow Coordinators, Social Workers, Local Authority Discharge Coordinators, Sirona Case Managers, Community OT's, the Homeless Team, Voluntary Services and Flow and Discharge Coordinators.

The aim is to work collaboratively and holistically to support patients to get 'Home First'. We are looking to recruit a number of Discharge and Flow Coordinators (for Bristol site) to join the Transfer of Care Hub based on the wards.

Discharge and Flow Coordinator will support the effective management of patient discharge from hospital and will play a pivotal role in supporting ward-based colleagues with patient discharge plans (including managing patient expectations, supporting with practical elements relating to discharge; booking transport, ensuring TTA's and discharge summaries are done, checking equipment, liaising with onward care providers). You would be integral in providing an excellent service to our patients easing their transition home.

Main duties of the job

We are looking for an outstanding individual who:

• has exceptional administration and organisational skills
• is enthusiastic, driven and practical
• has excellent communication and engagement skills
• can adapt to different ways of working
• is able to prioritise workload
• constantly strives to make improvements
• can use their own initiative as well as working as part of a team

There will be some weekend working with Saturdays and Sundays covered on a rota basis.

Main duties of the job

• Act as a first point of assistance for both internal and external enquiries relating to patient discharge
• Facilitate and support effective and early communication between hospital staff, the patient and their family with regards to discharge planning.
• Manage patient communications via telephone and through Trust systems to create letters and emails
• To act as a point of contact for queries from clinical and non-clinical staff
• Liaise with clinical and non-clinical teams across the Trust via telephone and email
• Escalate patient queries, capacity problems and general issues to line manager or relevant clinical staff as appropriate

The position is full time, Mon-Fri 8am-4pm with weekend working on a rota.

Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

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