Director of Operational Performance


Location
West Bromwich, England
Salary
£112,782 - £129,783 per annum
Profession
Operations manager
Grade
Band 9
Deadline
17 Sep 2026
Contract Type
Permanent
Posted Date
03 Sep 2026
Medical Protection — the side of locally employed doctors from £83

Job requirements

Requirements from the employer’s person specification. These describe the role, not your personal match.

Essential

15 listed

Requirements the employer expects applicants to meet.

  • Experience

    Significant experience of working at senior/director level in a large and complex organisation.

  • Experience

    Demonstrates experience of partnership working and delivering across organisational boundaries

  • Experience

    Be able to offer practical experience of working at Board and Sub-Board level.

  • Experience

    Excellence in writing strategies and papers in a succinct and inclusive manner and presenting strategic business cases

  • Experience

    Significant senior management experience in leading service development or change in the NHS or similarly complex organisation.

  • Experience

    Proven track record in delivery of sustainable results

  • Experience

    Experience managing and resolving conflict and disputes effectively

  • Experience

    Specialist knowledge, experience and evidence of developing interventions that improve the functionality of teams using organisational development interventions

  • Experience

    Knowledge, experience, and evidence of co designing and delivering training modules on team development, Continuous quality improvement and strategy and operating model design

  • Experience

    The ability to develop others by connecting multiple areas of specialist knowledge including leadership development; coaching and mentoring; continuous quality improvement, strategy, portfolio, programme and project design and statistical process control to monitor improvement

  • Experience

    Able to demonstrate a proven track record of achievement at a senior level in the public or private sectors

  • Experience

    Evidence of an ability to develop and articulate strategic concepts and to simplify complexity to engage a full range of stakeholders

  • Qualifications

    Educated to Master’s degree level

  • Qualifications

    Evidence of senior leadership experience and continuous leadership development to support leading teams across an organisation

  • Qualifications

    Evidence of continuous professional and personal development

Desirable

3 listed

Additional qualities the employer would prefer.

  • Qualifications

    Recognised qualification in Portfolio and Programme Management

  • Qualifications

    Recognised project management qualification (e.g., PRINCE)

  • Qualifications

    Qualification or demonstrable experience in statistics

Job overview

An exciting opportunity has arisen for a Director of Operational Performance to join the operational leadership team.

This is a unique opportunity to lead the delivery of operational performance and improvement across the organisation with alignment to the Trusts annual plan, national standards and long-term strategy with links to the Clinical Divisions, Systems and partners.

The post holder will provide leadership to Assistant Directors and manage the improvement portfolios within Corporate Operations to support benefits realisation at a group level with Dudley Group of Hospitals Foundation Trust. You will also be key in the oversight and delivery of our productivity and performance objectives to meet and exceed national standards.

The role will require strong analytical and change realisation skills and capabilities. Candidates will require proven experience of defining highly complex challenges, strategising their solutions, and building the conditions and plans for their resolution.

We are seeking an exceptional candidate who can manage and navigate complex agendas. You will be able to think strategically, with significant experience of working at a senior level and of overseeing substantial service development.

Main duties of the job

To lead on the delivery of operational performance and improvement with alignment to the Trusts annual plan, national standards and long-term strategy with links to the Committees, Clinical Divisions, and Systems.

The role will require specialist skills and capabilities throughout the improvement process, from defining highly complex and sensitive situations, to designing strategies and delivering interventions. Skills required include:

  • Ø Strong analytical and change realisation skills and capabilities Ø Proven experience of defining highly complex challenges, strategising solutions, and building the infrastructure for resolution Ø Influencing Boards, Executives and Clinicians using tools, processes and effective communications during high impact interventions Ø Understanding organisational issues Ø Interpreting national policies and frameworks Ø Market Research and Assessment including data analysis for high value and impact procurement and interventions Ø Portfolio, Programme and Project expertise to aid with strategic design Ø Leadership Alignment and Engagement Ø Operating Model Development Ø Human Centred Design Ø Outcome and Metric Development Ø Programme and Project Definition Ø Annual Planning Ø Strategy Creation Ø Leadership, Coaching and Management Ø Benefits Realisation Ø Financial Management Ø Efficiency Improvement Ø Advanced keyboard and MS Office skills

Detailed job description and main responsibilities

As well as having the relevant experience and demonstrable track record of delivery, you must be resilient, with a strong work ethic and the ability to build effective working relationships with multidisciplinary colleagues. You will be a clear, persuasive communicator and negotiator with the ability to engage, lead, inspire and deliver. Most importantly, you will share the values and ambitions of our Trust.

  • Please see attached Job Description and Person Specification for a full overview of the roles and responsibilities

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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Applying for this NHS job

This advert is for Director of Operational Performance with Sandwell and West Birmingham Hospitals NHS Trust in West Bromwich, England. It is listed as a Band 9 Operations manager role. The advertised salary is £112,782 - £129,783 per annum. The contract type is Permanent. The application deadline is 17 Sep 2026.

Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (03 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.

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