Job summary
We are looking for an experienced Systems Configuration Support Specialist to join our team & play a key role in supporting the ongoing development of digital healthcare across Hereford & Worcester.
Working across our EPR systems and wider digital clinical applications, you will act as a key point of contact for complex configuration queries and issues, investigating problems escalated through the Service Desk and application support teams, resolving them directly or working with suppliers where required.
Working closely with training, information & performance teams, you will help ensure our systems continue to meet the needs of clinicians, services & the wider Trust.
You will contribute to system enhancements, upgrades, releases & optimisation activities that directly support frontline services & improve patient care.
This is a full-time position of 37.5 hours per week, Monday to Friday, with a mixture of onsite & remote working.
Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. Employment on a time limited visa doesnt guarantee sponsorship at point of expiry.
Main duties of the job
You will design, build, test & implement configuration changes across a range of digital clinical systems, ensuring solutions meet both clinical & operational requirements.
Working with clinicians, service leads & digital teams, you will analyse requirements, understand complex workflows & translate service needs into effective digital solutions that support patient care.
You will investigate complex configuration queries & issues, working with suppliers where required, & contribute to system upgrades, releases and optimisation activities.
The role includes maintaining configuration documentation, supporting digital projects & programmes, identifying opportunities for improvement, enhancing system usability, improving data quality, contributing to the resolution of recurring system issues & helping improve how the Trust's digital clinical systems support services.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- Generous NHS pension and enhanced pay when you work unsocial hours
- Flexible and agile working opportunities
- Great maternity, paternity, and adoption support
- Wide range of supportive staff networks
- Health and wellbeing opportunities
If you would like to know more, please visit our website.
We encourage you to read the attached applicant guidance notes.
Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.
Details
- Date posted: 01 July 2026
- Pay scheme: Agenda for change
- Band: Band 6
- Salary: £39,959 to £48,117 a year
- Contract: Permanent
- Working pattern: Full-time
- Reference number: C9798-2406-1
- Job locations: 1 Kings Court, Charles Hastings Way, Worcester, Worcestershire, WR5 1JR, United Kingdom
Job responsibilities
You will have experience of configuring & supporting complex digital systems, strong analytical skills & the ability to interpret & translate user requirements into digital solutions.
You will be comfortable working in a fast-paced environment, managing competing priorities & building strong relationships with clinicians, colleagues, suppliers & stakeholders across the Trust.
The role requires a proactive approach to problem solving, a commitment to continuous improvement & an understanding of the importance of data quality, information governance & clinical safety within digital healthcare systems.
You will be able to communicate effectively with both technical & non-technical audiences, working with clinicians & services to understand requirements & develop robust solutions that support patient care.
Above all, we are looking for someone who shares our CARES values & is committed to improving outcomes for patients & staff through the effective use of digital technology.
For full details of the duties and criteria please refer to the job description and person specification attached.
Person specification
Experience
Essential
- High-level experience of working in NHS or a healthcare company on healthcare systems.
- Experience of working with SYSTEM applications and modules.
- Significant experience of SYSTEM configuration and database administration.
- Experience of working in fast-changing technology environment, with demonstrable experience of adapting to change and learning new technologies quickly.
Qualifications
Essential
- Educated to post graduate diploma level or equivalent or able to demonstrate substantial experience of performing to an equivalent level in a relevant environment.
- Evidence of continued professional development.
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Additional Criteria
Essential
- I understand the Trust is unable to provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.
WhatsApp job alerts
Get instant WhatsApp alerts for Band 6 Medical Secretary roles in Worcester
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Digital System Configuration Specialist with Herefordshire and Worcestershire Health and Care NHS Trust in Worcester, Midlands, England. It is listed as a Band 6 Administrative and IT Digital and Innovation role. The advertised salary is £39,959 to £48,117 a year. The contract type is Permanent. The application deadline is 29 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (01 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.