Digital Support Technician

Job summary

The Digital Support Technician is responsible for supporting, maintaining and developing the Trust's endpoint infrastructure, ensuring the secure, reliable and efficient delivery of desktop, laptop, tablet and peripheral services across clinical and corporate environments. The post holder will manage the deployment, configuration and lifecycle of endpoint devices, operating systems and applications, while supporting the Trust's adoption of modern workplace technologies, including Microsoft 365, Windows 11 and cloud-based device management.

Working as part of the Digital Infrastructure team, the post holder will provide technical expertise in endpoint management, software deployment, cyber security and configuration management, using technologies such as Microsoft Intune, SCCM, Active Directory and Group Policy. The role will contribute to digital transformation projects, support service improvements and work collaboratively with colleagues, managed service partners and third-party suppliers to ensure endpoint services remain secure, resilient and aligned with the Trust's digital strategy.

Main duties of the job

The post holder will be responsible for supporting and developing the Trust's endpoint infrastructure, ensuring that desktop, laptop, tablet and peripheral devices are deployed, maintained and managed effectively across the organisation. They will provide expert technical support for endpoint technologies, operating systems and applications, contributing to the delivery of secure, reliable and modern digital services.

Working closely with colleagues, suppliers and managed service partners, the post holder will lead on device configuration, software deployment, operating system upgrades, endpoint management, cyber security and configuration management. They will also contribute to infrastructure improvement projects, champion best practice, maintain technical documentation and support the continuous development of the Trust's digital workplace.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Details

• Date posted: 24 July 2026
• Pay scheme: Agenda for change
• Band: Band 6
• Salary: £39,959 to £48,117 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: C9365-26-0583
• Job locations: Charles Hastings Way, Worcester, Worcestershire, WR5 1DD, United Kingdom

Job responsibilities

The Digital Support Technician is responsible for the deployment, support and ongoing management of the Trust's endpoint infrastructure, ensuring that desktop, laptop, tablet and peripheral services are secure, reliable and fit for purpose across clinical and corporate environments. The post holder will provide technical expertise in endpoint management technologies, operating systems, software deployment and cyber security, supporting the implementation of modern workplace solutions and digital transformation initiatives. Working closely with colleagues, managed service partners and third-party suppliers, they will contribute to the continuous improvement of endpoint services, ensuring they meet the operational needs of the Trust while maintaining high standards of performance, security and customer service.