Digital Services Training Administrator

Job overview

The Training Team Administrator plays a crucial role in ensuring the smooth and efficient operation of the training service. The post holder will provide high‑quality administrative support, relying on excellent keyboard skills, strong computer literacy, and confident use of digital systems to manage course bookings, maintain accurate learner records, update training calendars, and support day‑to‑day coordination across the team.

Outstanding organisation and communication skills are essential, as the role involves handling multiple tasks simultaneously, responding to enquiries promptly, preparing training materials, and ensuring information is shared clearly with staff and stakeholders. The post holder will build positive working relationships with trainers, learners, managers, and external partners, demonstrating effective stakeholder engagement and a professional approach at all times.

The role also contributes to the production and maintenance of clear and accessible digital documents, ensuring that training materials are easy to use and meet basic accessibility expectations.

By delivering efficient and reliable administrative support, the training team administrator enables specialist trainers to focus on programme delivery and development, helping the team provide a responsive, organised, and high‑quality learning service.

Main duties of the job

• Provide high‑quality administrative support to the Training Team, using excellent keyboard skills and strong computer literacy to manage booking systems, digital records, spreadsheets, and email communications.
• Maintain accurate learner data, training attendance, and compliance information across relevant systems, ensuring information is updated promptly and consistently.
• Coordinate training schedules and calendars, organising room bookings, virtual links, equipment, and materials to support smooth session delivery.
• Respond efficiently to training enquiries from staff, managers, and external partners, demonstrating clear, professional, and timely communication skills.
• Prepare, format, and distribute training materials, agendas, and resources, including supporting the production of clear and accessible digital documents in line with organisational expectations.
• Support trainers by managing logistical arrangements, handling course documentation, and ensuring that session resources are prepared and available.
• Demonstrate strong organisation skills and the ability to prioritise workload effectively, managing multiple tasks and deadlines across a busy training programme.
• Build and maintain positive working relationships with trainers, learners, managers, and external partners, ensuring effective stakeholder engagement and a friendly, customer‑focused service.
• Assist with monitoring training compliance reports and generating routine information or summaries.

Detailed job description and main responsibilities

Please see the full job description and person specification attached for more details on the job role.