Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
21 listedRequirements the employer expects applicants to meet.
- EXPERIENCE
Substantial experience as a senior manager within a complex IT operations environment, managing IT infrastructure technical resources
- EXPERIENCE
Significant experience in data centre technologies and managing enterprise LANs, WANs, VPNs, SANs
- EXPERIENCE
Significant experience of working with a range of internal and external stakeholders.
- EXPERIENCE
Significant experience of managing budgets
- EXPERIENCE
Experience in IT business continuity management and disaster recovery
- EXPERIENCE
IT performance management monitoring / reporting
- SKILLS/ABILITIES
Ability to provide and receive highly complex / sensitive information and take necessary steps
- SKILLS/ABILITIES
Ability to make judgements on multi-stranded or complex IT problems, which may have no precedent or where there are conflicting opinions.
- SKILLS/ABILITIES
High level analytical skills and the ability to draw qualitative and quantitative data from a wide range of sources and present in a clear concise manner
- SKILLS/ABILITIES
Ability to develop, maintain and monitor information systems to support innovation initiatives
- SKILLS/ABILITIES
Leadership, vision, strategic thinking and planning with highly developed political skills
- SKILLS/ABILITIES
Ability to work on own initiative and organise staff workload; working to tight and changing deadlines
- SKILLS/ABILITIES
Ability to make decisions autonomously, when required, on challenging issues
- KNOWLEDGE AND UNDERSTANDING
Extensive knowledge and technical understanding of IT infrastructure components and technologies
- KNOWLEDGE AND UNDERSTANDING
Good understanding of technological advances in healthcare and industry
- KNOWLEDGE AND UNDERSTANDING
Practical understanding of ITIL best practice and application to the delivery of IT infrastructure services.
- KNOWLEDGE AND UNDERSTANDING
Knowledge of Service Level Agreements including development and management
- EDUCATION AND QUALIFICATIONS
Master’s degree or equivalent relevant experience of working at a senior level in IT
- EDUCATION AND QUALIFICATIONS
ITIL Foundation
- EDUCATION AND QUALIFICATIONS
PRINCE2 Foundation
- EDUCATION AND QUALIFICATIONS
Evidence of continuous relevant professional development
Desirable
6 listedAdditional qualities the employer would prefer.
- EXPERIENCE
Business case development.
- KNOWLEDGE AND UNDERSTANDING
NHS experience.
- KNOWLEDGE AND UNDERSTANDING
Business case development
- EDUCATION AND QUALIFICATIONS
Management qualification
- EDUCATION AND QUALIFICATIONS
ITIL Intermediate qualification
- EDUCATION AND QUALIFICATIONS
Member of the British Computer Society
Job overview
The Digital Infrastructure Manager will be responsible for and be proactive in ensuring that the Trust’s infrastructure including data centres, servers, networks, storage and related systems are robust, resilient and high performing to meet the evolving needs of the Trust.
The role will manage the server, network, and telecoms teams and will work in partnership with the IT service desk, desktop team, application support team, digital portfolio office (P3O) and other stakeholders.
The post holder will work closely with the Assistant Director of Infrastructure and Architecture and the Digital Portfolio Office to ensure infrastructure work programmes are co-ordinated and complimentary.
With a customer-centred mind-set, effective management of stakeholders is an essential part of this role including relationship with project / programme teams, partners and suppliers.
To deliver a responsive, effective, secure and resilient infrastructure service, the post holder will proactively maintain IT infrastructure including configuration, patching, security, connectivity, backup and associated documentation.
The post holder will ensure that underlying infrastructure supports our clinical and corporate systems and align with our strategic objective
The post holder will identify, mitigate and manage infrastructure related risks. They will ensure IT disaster recovery and IT business continuity plans are kept up-to-date
Main duties of the job
Infrastructure Operations
- Lead the delivery of network, server, telecoms and infrastructure services.
- Manage the full lifecycle of infrastructure assets, including planning, implementation, maintenance, upgrades, and retirement.
Security, Governance and Compliance
- Ensure infrastructure services meet security and compliance requirements.
- Work closely with Cyber Security and Information Governance teams.
Service Management
- Lead infrastructure support teams in accordance with ITIL best practice.
- Ensure incidents, requests, problems, and changes are effectively managed and documented.
Business Continuity and Disaster Recovery
- Develop and maintain infrastructure continuity and disaster recovery plans.
- Ensure regular testing and validation of recovery procedures.
Financial Management
- Support budget development and capital planning.
- Develop business cases and investment proposals.
Leadership and People Management
- Provide line management for server and network engineering teams.
- Conduct appraisals, objective setting, and performance reviews.
Strategic Planning and Service Development
- Develop operational and strategic infrastructure roadmaps.
- Forecast future capacity and technology requirements.
- Identify risks, dependencies, and resource needs.
Stakeholder Engagement
- Build strong relationships with clinical, operational, and corporate stakeholders.
- Present complex technical information to senior leadership audiences.
Detailed job description and main responsibilities
Please refer to the attached job description for a more detailed information about the associated post
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Applying for this NHS job
This advert is for Digital Infrastructure Manager with Croydon Health Services NHS Trust in Croydon, England. It is listed as a Band 8 Manager role. The advertised salary is £63,665 - £70,887 per annum incl HCAS (Outer). The contract type is Fixed term: 9 months (Out of hours). The application deadline is 17 Sep 2026.
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