Job overview
We are recruiting for a Digital Advanced Network and Telecoms Engineer who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
You will support monitoring and reporting on all telecoms systems, network switches and devices, maintaining patching levels and documenting action plans for resolution.
You will be responsible for working with the project lead on any new projects/programmes and any BAU upgrades/projects from a 3rd line perspective.
You will support the delivery of new and changed network and telecoms services. To continually help improve the efficiency of the Digital Department and in turn provide a more efficient service to the Trust.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
Provide advice and assist the Digital Networks and Telecoms Lead within the organisation and ensure effective delivery of network and telecoms services.
Provide advice and assist the Digital Networks and Telecoms Lead to ensure that quality implementation and support service are provided, while conforming to NHS, government and/or industry standards.
Work as part of the on call out of hours rota for networks and telecom’s team.
Provide support to trust projects, delivering against an agreed work plan.
Ensure that all network and telecoms hardware and software meet security requirements identified by the Trust, the NHS and other pertinent organisations.
Review helpdesk support calls to identify repetitive problems that could be resolved by developing a solution to improve the efficiency of support services.
Contribute to the creation and development of a “Knowledge base” ensuring that it is updated regularly so that problems that have been solved in the past are completed effectively and efficiently in the future without having to develop a solution to the problem again.
Participate in team, project or any other meetings where it is appropriate for a member of the Digital Networks and Telecoms team to attend.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Skills
Essential
- Ability to manage competing priorities and work effectively under pressure
- Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues
- Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Use technology and tools effectively in managing infrastructure and operations areas
Knowledge
Essential
- Excellent technical knowledge of network and telecoms operating systems and configuration (e.g., CDP, VLAN, IOS, Fortinet, spanning tree, LLDP, routing, WIFI. Switching, subnetting
- Strong understanding of networking principles, including TCP/IP, DNS, and DHCP
- In-depth knowledge of firewall security, patch management, and layer 3 switches
- Up-to-date knowledge of industry trends, server technologies, and best practices for server management in healthcare settings
Previous Experience
Essential
- Previous experience in similar roles
- Experience managing network and telecoms infrastructure in a complex, high-availability environment
- Experience working with network and telecoms technology and OEMs such as Cisco, Sophos firewall, Huawei, Fortinet, 8x8, Avaya, MPLS, HSCN, WIFI, Netcall.
- Strong experience of network hardware maintenance, including upgrades and component replacements
Desirable
- T experience gained in Acute healthcare setting
Qualifications / Training
Essential
- Degree in Computer Science, Information Technology, or a related field, or equivalent experience
- Relevant technical certifications (e.g., Cisco, Fortinet, Sophos firewall, CompTIA network+, 8x8, SolarWinds or equivalent experience)
- Knowledge of hosted SIP trunk telephony
- Knowledge of PSTN telephony
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Applying for this NHS job
This advert is for Digital Advanced Network and Telecoms Engineer with East and North Hertfordshire NHS Trust in Stevenage, East of England, England. It is listed as a Band 5 Administrative and IT role. The advertised salary is £32,073 - £39,043 per annum. The contract type is Permanent. The application deadline is 07 Jul 2026.
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