Job overview
The post holder will work on the ward reception, assisting with the smooth and efficient running of the reception area. They will meet and greet patients, answer patient queries and liaise on their behalf on issues such as transport and interpreting services. Where necessary the post holder will book patients in and out using the hospital administration system, Care Records Service (CRS), ensuring confidentiality of all patient information book follow up appointments where necessary provide accurate, timely information to assist Clinicians and nursing staff . Undertake other duties including answering the telephone to both internal and external callers, sending appointments to patients, booking transport, assisting nurse in charge with discharge plans for patients.
Main duties of the job
We need a friendly, caring and efficient Receptionist to join our established team. You will meet and greet patients and their families, deal with a range of telephone enquiries and use the hospital computer system to make appointments, admit and discharge patients.
You will have excellent communication skills, enjoy working in a busy environment and have the ability to prioritise your workload with minimum supervision. Clerical, administrative and good computer skills are essential. Previous experience of working with the public in a hospital setting is desirable.
This post is a job share and you will be expected to work Thursday and Friday 9am-5pm.
Detailed job description and main responsibilities
***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification***
NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.
Person specification
Skills
Essential
- Excellent communication, organisational and administrative skills
- Excellent interpersonal skills with the ability to relate to members of the public and staff
- Ability to deal with challenging situations
- Ability to work as team member
Desirable
- Experience in using e mail systems and other software packages such as Outlook, MS PowerPoint
Experience
Essential
- Experience of working with the public in a reception environment and over the telephone
- Experience in filing, photocopying, faxing and answering the telephone
Desirable
- Experience of working in the NHS or a care setting environment
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Applying for this NHS job
This advert is for Derwent Ward Receptionist with Kingston Hospital NHS Foundation Trust in Kingston Upon Thames, London, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £30,142 pro rata pa. Inclusive of HCAS (Outer). The contract type is Permanent. The application deadline is 19 Jul 2026.
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