Dermatology Float Clinic Coordinator

Job overview

The role of the Float Clinic Co-ordinator is to receive and process requests from diverse sources for appointments in Outpatient or day case services.  Most requests are referrals from the GPs made via ERS though some may also come via letter or email.  Requests may also come through other sources including MDTs, Consultants, Nurses or Accident and Emergency. Requests need to be processed according to NHS and Trust policies and targets making sure appropriate new patients are registered on the Somerset Cancer Register and Medway. Appointments are made taking into account patient wishes and ensuring patients are fully informed about any arrangements. There will also be responsibility for changing or cancelling appointments as required and adjusting clinics when directed. The post holder will be responsible for providing information on a range of data as required by the Outpatient Management Team and to assist the Outpatient Management team in meeting the targets of the Patient Access Policy.

Main duties of the job

Communication:

• To support the triaging of referrals by liaising with key clinical staff
• Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
• To act as a point of contact for queries from clinical and non-clinical staff
• Liaise with clinical and non-clinical teams across the Trust via telephone and email
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
• Communicate changes to clinics and appointments to patients as instructed, often at short notice.

Patient Care:

• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

Organising and Planning:

• Implement the policy for patients who do not attend (DNA) their appointment
• To manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and escalate any issues immediately to your manager
• Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
• Attend appropriate meetings as required by the role’s line manager

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.