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Job overview
The Medical Specialties Division is seeking to appoint an Administration Assistant on a 12-month fixed-term contract to join the Dermatology Administration Team at University College London Hospital. The successful candidate will support both the reception service at Mortimer Market and the wider administrative function within the Dermatology department. The ideal applicant will be proactive, highly organised, and possess excellent communication and IT skills. They will be able to effectively prioritise their workload, adapt to changing service demands, and provide support to colleagues across the team when required.
Main duties of the job
The post holder will work closely with a wide range of staff, including administrative and clinical colleagues, nursing and medical teams, allied health professionals, and support workers. They will serve as a key point of contact for patients, relatives, GPs, external healthcare professionals, and tertiary referrers, both in person and via telephone. While previous NHS experience would be advantageous, it is not essential. However, proven experience working in an office environment is a key requirement for this position. The successful candidate must be able to manage a busy and varied workload while maintaining a professional and patient-focused approach. Excellent written and verbal communication skills, together with strong interpersonal abilities, are essential for success in the role. Although part of the Dermatology Administration Team, this position will primarily support the Dermatology reception, a patient-facing area that requires a high standard of customer service and communication. This is an excellent opportunity for individuals looking to begin a career in NHS administration, as well as for existing NHS staff seeking a new challenge. The successful candidate will receive comprehensive support and training from an experienced, welcoming, and friendly team.
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* * UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row. UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working. To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person specification
Experience
Essential
- Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise (acquired through experience and/or training to Vocational level 3 or equivalent).
- Experience of working in an administrative environment, with knowledge of a comprehensive range of administrative procedures.
Communication
Essential
- Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives).
Skills and Abilities
Essential
- Ability to make decisions in a constantly changing environment (e.g. patient facing environment) using judgement to deal with queries or escalate where necessary.
Knowledge and Qualifications
Essential
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
- Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable
- NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
Personal and People Development
Essential
- Able to work independently, managing own workload and prioritising tasks
Responsibilities towards promoting Equality Diversity and Inclusion
Essential
- Understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties (line managers to elaborate depending on the level of the post and to assess this essential criteria at interview)
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Applying for this NHS job
This advert is for Dermatology Administration Assistant with University College London Hospitals NHS Foundation Trust in London, London, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £31,554 - £33,270 Per annum inclusive of HCAS. The contract type is Fixed term: 12 months (Maternity Cover). The application deadline is 26 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (10 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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