Deputy Manager

Job summary

To support the Practice Manager and GP Partners in the effective day-to-day management of the GP practice, ensuring the delivery of safe, efficient, patient-centred services.

The Deputy Practice Manager will provide operational leadership across the practice, support staff management and development, assist with governance and compliance, and deputise for the Practice Manager when required.

Main duties of the job

Key Responsibilities:

Support the Practice Manager with the day-to-day operational management of the GP surgery and deputise during periods of absence.

Ensure reception, administration and non-clinical services operate efficiently, monitoring staffing, workloads and service capacity.

Support recruitment, induction, rotas, appraisals, performance management, training and staff development.

Promote effective communication, teamwork and a positive, supportive working environment.

Support the development and review of practice policies and procedures.

Assist with CQC compliance, governance, risk management, audits, significant events, complaints and incident reporting.

Support GDPR, information governance, health and safety, mandatory training and NHS compliance requirements.

Assist with monitoring QOF, Enhanced Services, vaccination programmes and other primary care targets.

Contribute to quality improvement projects and initiatives to improve patient access, experience and outcomes.

Promote a high standard of patient service and support the management of patient concerns and feedback.

Support effective working relationships with the PCN and other local healthcare organisations.

Assist with premises, equipment, facilities, suppliers and contractors as required.

Attend relevant practice, PCN and external meetings and ensure agreed actions are followed up.

Work collaboratively with GP Partners, clinical and administrative teams and undertake other reasonable duties appropriate to the role.

About us

We are a friendly, forward-thinking and well-established GP surgery providing high-quality, patient-centred care to approximately 9,500 registered patients.

The practice is led by four GP Partners, supported by an experienced Practice Manager, Office Manager and Administration Manager. Our clinical team includes three, salaried GPs, four Practice Nurses, one Healthcare Assistant (HCA), one Phlebotomist, one Advanced Nurse Practitioner (ANP) and one Matron, working closely together to provide a comprehensive range of services to our patients.

Our reception and administrative teams work closely together and support one another to ensure the practice runs smoothly and patients receive a welcoming and professional service. We value good communication, teamwork and a willingness to help each other, particularly during busy periods.

As a practice, we are committed to high standards of patient care, continuous improvement and staff development. We encourage our team to contribute ideas, take ownership of their roles and work collaboratively across clinical and non-clinical services.

We are looking for a Deputy Practice Manager who will complement our existing management team, provide strong operational support and contribute positively to our already collaborative and supportive working environment.

Details

• Date posted: 26 August 2026
• Pay scheme: Other
• Salary: £15 to £18 an hour
• Contract: Fixed term
• Duration: 12 months
• Working pattern: Part-time
• Reference number: A2194-26-0005
• Job locations: Mellor Street, Lees, Oldham, OL4 3DG, United Kingdom

Job responsibilities

Deputy Practice Manager GP Surgery

Hours: 30 hours per week (0.8 FTE)Reports to: Practice Manager / GP Partners

We are a friendly, well-established GP surgery caring for approximately 9,500 patients. Our team includes four GP Partners, Practice Manager, Office Manager, Administration Manager, four Practice Nurses, HCA, Phlebotomist, ANP and Matron. We pride ourselves on being a supportive, positive and collaborative practice where colleagues work together to provide high-quality, patient-centred care.

To support the Practice Manager and GP Partners with the effective day-to-day management of the practice, ensuring efficient operations, excellent patient experience, good governance and a positive working environment. The postholder will deputise for the Practice Manager when required.

• Support the day-to-day operational management of the practice and non-clinical services.
• Provide leadership and support to reception and administrative teams.
• Assist with recruitment, induction, rotas, appraisals, performance management and staff development.
• Support CQC compliance, governance, risk management, policies and procedures.
• Assist with complaints, significant events, incidents, audits and quality improvement.
• Support GDPR, information governance, health and safety and mandatory training requirements.
• Assist with QOF, Enhanced Services, vaccination programmes and other practice targets.
• Monitor workloads, staffing and service capacity, identifying areas for improvement.
• Promote excellent patient service and support the management of patient feedback and concerns.
• Work closely with the PCN and external healthcare organisations.
• Assist with premises, facilities, suppliers and contractors.
• Contribute to practice meetings, business planning and implementation of agreed actions.
• Promote a positive, respectful and supportive team culture.

Essential: Experience in a management or supervisory role; excellent organisational, communication and IT skills; ability to lead and support staff; ability to prioritise and work under pressure; commitment to confidentiality, patient care and continuous improvement.

Desirable: GP practice/NHS experience; knowledge of CQC, QOF, Enhanced Services, PCNs and primary care governance; HR and quality improvement experience.

The successful candidate will be proactive, approachable, organised and committed to working collaboratively as part of our friendly practice team.