Deputy Manager Ambrose Hull - Full-time Hours

Job overview

We stand for a Life Without Limits for the clients we support, do you?

Deputy Manager

Hull DCA

£32,832.21 per annum - salary increase after 6 months

We’re looking for a compassionate, person-centred and motivated Deputy Manager to help lead our new complex care and outreach service in Hull.

This is an exciting opportunity to support clients with a range of complex needs, including mental health, learning disabilities, and behaviours that may challenge.

Working alongside the service manager, you’ll help create safe, stable and person-centred services where people are supported to build independence, achieve positive outcomes and live with dignity, choice and control.

You’ll provide visible day-to-day leadership, support and develop colleagues, oversee high-quality support planning and risk management, and work closely with partners to ensure responsive, joined-up support. You’ll bring calm decision-making, strong communication and a commitment to trauma-informed practice, safeguarding and continuous improvement.

At St Anne’s, we are PROUD to make a difference every day. If you’re a values-led leader who can inspire others, champion person-centred support and help people thrive, we’d love to hear from you.

Main duties of the job

• Support the Service Manager in the day-to-day running of the supported living service, ensuring compliance with regulatory standards and internal policies.
• Provide strong, compassionate leadership to a team of support workers, fostering a positive and resilient team culture.
• Oversee the delivery of person-centred support for clients with complex mental health conditions and challenging behaviours.
• Contribute to risk assessments, support planning, and crisis management, ensuring safety, dignity, and respect are at the forefront of care.
• Liaise and build strong partnerships with external agencies including mental health teams, probation, housing providers, and crisis teams.
• Support with recruitment, staff development, supervisions, and performance management, helping build a competent and confident workforce.
• Monitor service delivery and quality, including participating in audits, compliance checks, and continuous improvement initiatives.
• Promote a culture of safeguarding and accountability, ensuring that concerns are appropriately identified, reported, and acted upon.
• Contribute to rota planning and ensure adequate staffing levels, sometimes providing hands-on support when required.
• Be available outside core hours, including flexible working, to respond to incidents, support staff, or ensure the stability of the service.
• It is essential that you have a driving licence and access to a vehicle.

Detailed job description and main responsibilities

We are looking for a committed and resilient Deputy Manager to join our supported living service in Hull, supporting adults with complex mental health needs and learning disabilities. Our service empowers individuals to work towards independence and stability.

You will support the service manager in leading a skilled staff team and ensuring high-quality, person-centred support. You’ll play a key role in overseeing risk management, care planning and safeguarding.

Key responsibilities include:

• Supporting with service management, compliance, and day-to-day operations
• Leading and supervising support staff, promoting a positive team culture
• Coordinating and reviewing individualised support plans and risk assessments
• Building effective relationships with external agencies and professionals
• Responding to crisis situations using trauma-informed, psychologically informed approaches
• Supporting recruitment, staff development, and quality improvement

Essential experience:

• Working with adults with complex mental health and/or substance misuse needs
• Managing risk and challenging behaviours
• Supervising or leading staff
• A flexible, person-centred approach

Desirable:

• Experience working with those with complex behaviours

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.