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Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
30 listedRequirements the employer expects applicants to meet.
- Additional
Ability to commit to a 24 hour on call rota.
- Experience
Significant, proven experience in senior operational management roles, preferably within the NHS or social care commissioned services.
- Experience
Strategic planning and management
- Experience
Strong strategic thinking and problem-solving abilities.
- Experience
Excellent communication and interpersonal skills.
- Experience
Ability to manage multiple priorities and deliver results in a fast-paced environment.
- Experience
Effective liaison and negotiation with outside organisations
- Experience
Data-Driven Decision-Making
- Qualifications
Degree or Post Graduate or equivalent qualifications or experience
- Behaviours and Values
Visible
- Behaviours and Values
Self-motivated
- Behaviours and Values
Willing to learn new skills
- Behaviours and Values
Aware of the impact of own behaviour on others.
- Behaviours and Values
Challenges bias, prejudice and intolerance if appropriate or brings to the attention of a manager.
- Behaviours and Values
Empowered and able to deliver.
- Behaviours and Values
Maintains the highest standard of integrity in all interactions.
- Behaviours and Values
Supports and challenges others in maintaining a healthy, safe and pleasant work environment.
- Behaviours and Values
Works in a way that complies with legislation and organisational policy on health, safety and risk management.
- Behaviours and Values
Driven by the needs of workforce priorities, patients and service users.
- Behaviours and Values
Proven ability to form and develop effective relationships with internal staff and external parties.
- Behaviours and Values
Personal values aligned to NEMS core values
- Behaviours and Values
Strong influencer of strategic and operational direction
- Skills/Abilities/Knowledge
Microsoft Excel proficiency and knowledge of other IT systems relevant to the role
- Skills/Abilities/Knowledge
Excellent oral & written communication
- Skills/Abilities/Knowledge
Analyse information and provide solutions.
- Skills/Abilities/Knowledge
Strong analytical skills
- Skills/Abilities/Knowledge
Organise self and others.
- Skills/Abilities/Knowledge
Ability to act upon own initiative.
- Skills/Abilities/Knowledge
Excellent time management skills
- Skills/Abilities/Knowledge
Leadership, supervision and staff motivation
Desirable
4 listedAdditional qualities the employer would prefer.
- Experience
Experience in urgent primary care services
- Experience
Experience in the strategic development and leadership of operational services in the NHS or wider public sector
- Qualifications
Project or Programme Management Qualifications
- Behaviours and Values
Genuine passion for the delivery of excellent patient health care.
Job summary
We have an exciting opportunity to join NEMS as our new Deputy Director of Operations - a key senior leadership role for an experienced operational leader who is passionate about delivering high-quality, patient-centred services and making a real difference to the communities we serve.
The post holder will have operational responsibility for services across NEMS to ensure operational performance targets including; access, workforce and service improvement are achieved. This involves delivery of all operational targets, ensuring services are provided within the agreed levels of activity, standards of performance, safety, quality and budget.
**To book an informal discussion about this position, please reach out on the contact details provided**
Main duties of the job
The post holder will act as Deputy for the Director of Operations in their absence, attending meetings to represent NEMS and will report directly to the Director of Operations.
Supporting the Director of Operations, and working with Service teams the postholder is responsible for the operational day to day planning, monitoring and delivery of services.
The post holder will be responsible for leading on and delivering success across a number of key programmes within NEMS, these programmes are essential in ensuring NEMS can deliver its core objectives and will include a range of areas including productivity and efficiency, service development and workforce development and succession planning.
About us
NEMS CBS is a high quality, high performing; not-for-profit organisation which delivers integrated urgent care and urgent primary care services to over 1 million patients. Responsive, adaptable and continually evolving, we have a reputation for delivering locally-tailored, safe, effective and cost-efficient services with high levels of patient satisfaction.
We are committed to investing in our people and have an established programme of learning and development, successfully developing our own Urgent Care Practitioners, Telephone triage clinicians and Advanced Clinical Practitioners.
NEMS currently operates 3 main services: (1) Integrated Urgent Care across Nottinghamshire serving a patient population of over 1 million, including home visiting, remote consultation and clinical assessment services; (2) Urgent Primary care provision located within the A&E Department at QMC, (3) A 24-hour walk-in urgent primary care service adjacent to Kings Mill Hospital A&E, Mansfield.
NEMS is committed to the NHS Values (as set out in the NHS Constitution March 2023).
Details
- Date posted: 28 August 2026
- Pay scheme: Other
- Salary: £75,000 to £85,000 a year
- Contract: Permanent
- Working pattern: Full-time, Flexible working
- Reference number: U9183-26-0044
- Job locations: Forward House, Station Street, Nottingham, NG2 3AJ, United Kingdom, Urgent Treatment Centre, Queens Medical Centre, Derby Road, NOTTINGHAM, NG7 2UH, United Kingdom, Kings Mill Hospital, Mansfield Road, SUTTON-IN-ASHFIELD, Nottinghamshire, NG17 4JL, United Kingdom
Job responsibilities
Operational Management
- Line management of Service Manager team.
Reporting to the Director of Operations, you will be a key and integral member of the senior management team.
Deputise for Director of Operations at both internal and external meetings as required
Responsible for the day-to-day operational delivery of services across NEMS, responsible for ensuring where performance standards are off track that the drivers are understood and improvement plans are developed, implemented and evaluated to meet service expectations.
Provide a professional, senior management contribution across NEMS, working in partnership with Clinical teams and others to deliver cost efficient, high quality and responsive services.
Play a key role in the Senior leadership team meeting.
Engage and collaborate with Clinical and Operational teams to identify operational improvement opportunities
Drive service improvement opportunities monitoring impact against key performance information.
You will have the autonomy to generate ideas in improving all services
Where required attend contract meetings with commissioners
Review operational performance in conjunction with contractual obligations
Support the Director of Operations and Director of Finance and Corporate Services to maintain the management of contracts commissioned by ICB and other providers, including support to any procurement exercises to ensure timely rebidding.
Actively engage in partnership collaborations
Support Head of Digital to exploit the NEMS data operations capability
Contribute to the development of strategic direction and organisational development
Support the Directors in establishing policies, aims and objectives.
Business Transformation Responsibilities
Develop and implement comprehensive business transformation plans and strategies to align with organisational goals.
Working with our Business Improvement team, provide project management oversight and strategic guidance to ensure the successful delivery of key transformation projects, collaborating with project managers and stakeholders as needed.
Actively engage and collaborate with Clinical and Operational teams to identify and prioritise business improvement opportunities.
Track, measure, and analyse business improvement and efficiency metrics using Key Performance Indicators (KPIs) to ensure measurable outcomes.
Lead and optimise NEMS data operations capability to drive evidence-based decision-making and operational excellence.
Contribute to shaping the strategic direction and fostering organisational development through innovative approaches.
Coach and mentor Operational Service Managers, fostering a culture of continuous improvement and professional growth.
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Applying for this NHS job
This advert is for Deputy Director of Operations with NEMS Community Benefit Services Ltd in Nottingham, England; Sutton-In-Ashfield, England. It is listed as a Director role. The advertised salary is £75000.00 to £85000.00. The contract type is Permanent. The application deadline is 13 Sep 2026.
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