Deputy Applications Manager - Willow

Job overview

We have an exciting opportunity to join the Willow (Pharmacy) application teams as Deputy Applications Manager in the Information Technology Clinical Systems (ITCS) - Inpatient service. This is a unique opportunity to support the continued stabilisation and optimisation of our recently implemented Apollo Programme, which deployed a number of digital solutions across multiple sites and organisation powered by our Epic Electronic Health Record (EHR).

The Willow (Pharmacy) team support and maintain a portfolio of Epic and non-Epic solutions and products that are essential to the smooth running of multiple busy, cutting-edge, highly digitised Pharmacy services across GSTT and KCH. Our recently launched LGT Connect programme will see Lewisham and Greenwich NHS Trust join our instance of Epic in April 2027, unifying the acute providers in South East London on a single  enterprise EHR platform.

We are seeking those who have a strong aptitude for digital systems and are natural born problem solvers. You will already hold accreditation in at least one Epic module (preferably Willow), or have equivalent enterprise EHR / EPMA configuration experience and be able to pass Epic's Sphinx assessment prior to interview (you will be contacted to complete this prior to interview if applicable).

Equally as important to these skills will be your subject matter expertise of NHS pharmacy workflows and processes, experience in project management, and experience of line managing team members.

Main duties of the job

The Deputy Applications Manager (GSTT/KCH) role will unify policies, procedures, practices and skilled teams initially across Guy’s and St Thomas’ and King’s College Hospital NHS Trusts. The role will also be involved in supporting Willow aspects of the LGT Connect program.

As a Deputy Applications Manager for the Clinical Systems team the post holder has overall responsibility for the team who will configure the Epic modules and other software applications for the areas of care delivery within which their role is based. This will involve line management of a number of analysts, who you will support, coach and mentor to achieve the teams goals. Key duties will involve working closely with external stakeholders to review, design, configure, test and deploy workflows and clinical content within Epic. You will support end users with issues and problems, resolving their support tickets in a professional and timely fashion. There will be opportunities to work on specific optimisation projects,  software upgrades and other potential expansion of the portfolio and platform.

You must be able to juggle multiple, sometimes conflicting deadlines and maintain strong working relationships across the wider end user community as well as others within the programme team.

Detailed job description and main responsibilities

The post holder will be responsible for:

• Supporting and coach the analyst team to maintain their Epic Accreditation and develop their analytical skills.
• Managing, co-ordinating and leading the Willow/Pharmacy multi-disciplinary configuration team ensuring a consistent approach to the configuration and integration between the modules and across the wider team.
• Leading complex build and configuration that requires more developed specialist skills and experience in Epic configuration.
• Managing, co-ordinating and leading a team of Analysts to ensure build is on time.
• Taking responsibility to ensure design integrity.
• Analysing and suggest ways to improve current workflows and working practices with clinical and operational leaders.
• Working with the key stakeholders to analyse, negotiate and facilitate agreement for change to high-impact or critical workflows and current working practices, whilst managing expectations and resolving conflicts when necessary.
• Preparing for testing of the system to ensure it is safe, usable, secure and robust including the preparation of all test scripts.
• Testing of your area, plus the integration across all the modules to ensure care pathways are tested end to end.
• Supporting complex Epic software demonstrations and present information on the teams’ progress adapted in a way in which makes it easy for the audience to understand.

The post holder will also be responsible for managing a selection of non-Epic systems within their team, working with MDI, GSTT, KCH and ITCS technology teams; and overseeing the work of the Band 7 Analysts and Band 6 Support Analysts in this role. In particular it will involve:

• Participating in, and sometimes leading, regular process review, feedback and system development meetings both within the systems team and with external stakeholders.
• Helping to direct, and sometimes directing, careful planning for systems implementation and the roll-out process

See the full job description and person specification for more details