Dental Receptionist/Administrator

Job summary

We are seeking a dedicated and professional Dental Receptionist/Administrator to join our multidisciplinary team at Buryfields Clinic, Guildford. This is a vital role at the heart of our service, providing high-quality customer service and essential administrative support to ensure the smooth and efficient running of our dental clinics. If you have prior experience working as an administrator or an NVQ Reception/Administrator qualification we would love to hear from you! As you will work flexibly across sites, a UK driving license and access to a car for work purpose would be required for the role. As a Receptionist/Administrator, you will: Provide a welcoming and supportive front-line service to patients, carers, and healthcare professionals. Operate and manage appointment systems, including scheduling, prioritising, and filling cancellations. Handle telephone and face-to-face enquiries with professionalism and efficiency. Maintain accurate patient records (both electronic and paper-based), manage referral and recall lists, and ensure timely data entry and analysis. Support clini

Main duties of the job

The Dental Receptionist/Administrator role is crucial for maintaining the efficient operation of our dental clinics at Buryfields Clinic in Guildford. The role requires providing exemplary customer service, handling appointment systems, and managing patient records. Applicants should have experience as an administrator or possess an NVQ Reception/Administrator qualification. Flexibility is essential, as the role involves working across multiple sites. A UK driving license and access to a car are prerequisites. Key responsibilities include operating appointment systems, handling enquiries, maintaining patient records, and providing administrative support. The ideal candidate will have excellent communication skills, good IT proficiency, and a team-oriented mindset. They should also demonstrate organizational skills, problem-solving aptitude, and knowledge of Clinical Governance. A full UK driving license and willingness to travel between sites are essential.

About us

HCRG Care Group is committed to providing exceptional health services, enhancing the quality of life for patients and communities. Our organisation emphasizes a multidisciplinary approach, ensuring holistic care delivery. At HCRG Care Group, we value our employees by providing a supportive environment, ensuring both personal and professional growth. We offer exclusive benefits, including access to My Reward Hub for discounts and financial support services to help manage emergencies. Our culture promotes innovation, encouraging employees to contribute ideas with a dedicated fund to support transformative projects. Continuous professional development is supported through The Learning Enterprise, fostering career advancements within the group.

Details

• Date posted: 23 July 2026
• Pay scheme: Other
• Salary: £24,853 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 1529720643
• Job locations: HCRG Care Group, Guildford, GU2 4AX, United Kingdom

Job responsibilities

We are seeking a dedicated and professional Dental Receptionist/Administrator to join our multidisciplinary team at Buryfields Clinic, Guildford. This is a vital role at the heart of our service, providing high-quality customer service and essential administrative support to ensure the smooth and efficient running of our dental clinics.

If you have prior experience working as an administrator or an NVQ Reception/Administrator qualification we would love to hear from you!

As you will work flexibly across sites, a UK driving license and access to a car for work purpose would be required for the role.

Main Responsibilities:

As a Receptionist/Administrator, you will:

• Provide a welcoming and supportive front-line service to patients, carers, and healthcare professionals.
• Operate and manage appointment systems, including scheduling, prioritising, and filling cancellations.
• Handle telephone and face-to-face enquiries with professionalism and efficiency.
• Maintain accurate patient records (both electronic and paper-based), manage referral and recall lists, and ensure timely data entry and analysis.
• Support clinicians by preparing day lists and coordinating patient notes.
• Process incoming and outgoing post, referrals, and reports.
• Liaise with other clinics and services to support patient care pathways.
• Contribute to service improvements by implementing and adapting policies and procedures.
• Provide general clerical and administrative support including filing, scanning, photocopying, and typing.
• Uphold patient confidentiality and comply with the Data Protection Act and Caldicott Guidelines.

For a full list of requirements please see the attached Job Description

Ideal Candidate:

Our ideal candidate will have:

• Good standard of written and spoken English.
• Knowledge of Clinical Governance.
• Excellent communication skills.
• Ability to work in a team and build and sustain partnerships.
• Good IT skills and Information management.
• Organisational skills
• NVQ Reception/Administrator qualification or equivalent.
• Previous experience working in a dental setting.
• Show aptitude for problem solving
• Willing to work flexibly and across sites.
• Hold a full UK driving licence and have use of a car

For a full list of requirements, please see attached job description

Package Description:

As a Receptionist/Administrator you will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• A salary of £24,853with access to our group pension
• Free tea, coffee, and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year