Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
19 listedRequirements the employer expects applicants to meet.
- Skills
Good communication skills both oral and written
- Skills
Clear and accurate written skills, including ability to complete forms accurately
- Skills
Ability to empathise, reassure
- Skills
Knowledge and competent use of Microsoft office programmes
- Skills
To provide judgements involving facts or situations, some of which require analysis
- Skills
Take responsibility for making appropriate safeguarding referrals via the Safeguarding Lead and provide guidance for others to do so
- Skills
Demonstrate understanding and commitment to equal opportunities, equity, and the promotion of cultural competency
- Skills
Ability and willingness to travel
- Attitude
Team Player
- Attitude
A will try attitude
- Attitude
Good timekeeper
- Attitude
Friendly, approachable, and calm manner
- Attitude
Ability to work flexible hours
- Experience
Reception and or Customer Service experience
- Experience
Knowledge of health, safety and security issues
- Experience
Intermediate computer skills
- Experience
Ability to prioritise workload
- Qualifications
Relevant work experience and/or education; relevant work experience may include customer-facing service
- Qualifications
Relevant educational experiences should include being education to level 3 and/or a professionally accredited customer service qualification
Desirable
2 listedAdditional qualities the employer would prefer.
- Qualifications
Customer Service Training Programme or equivalent
- Qualifications
Knowledge of sterilisation procedures
Job summary
We are looking for a dental receptionist to join our team on a fixed-term (one year), full-time basis to be part of a wider dental team providing reception, administrative & clerical support to the dental service using computerised systems. This will include assisting with the decontamination of instruments, as required.
Advance your career and expand your skills in a supportive and progressive environment. Come and join our amazing team in our state-of-the-art dental facility and truly make a difference to local people.
Main duties of the job
- Welcome and support patients and carers sensitively; provide clear information and manage expectations.
- Explain NHS charges clearly and appropriately; provide up-to-date leaflets and signposting information.
- Work collaboratively with clinicians, senior leaders and colleagues to keep clinics running smoothly.
- Register patients and maintain accurate records on the practice system (demographics, consents, medical history forms), following Data Protection and confidentiality requirements.
- Optimise the appointment book: protect urgent slots, backfill cancellations, and monitor waiting times using the digital systems.
- Process payments (cash/card), issue receipts, reconcile takings, and support banking in line with finance procedures.
About us
We are an innovative Dental Social Enterprise that really wants to make a different to people through the delivery of accessible NHS dental care. We are a purpose-led and values driven organisation. Our mission is clear; we are here to deliver ordinary dental care with extraordinary care.
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Details
- Date posted: 01 September 2026
- Pay scheme: Other
- Salary: £25,760 to £27,476 a year
- Contract: Fixed term
- Duration: 12 months
- Working pattern: Full-time
- Reference number: P0024-26-0013
- Job locations: Floor 2, James Hehir Building, University Avenue, Ipswich, Suffolk, IP3 0FS, United Kingdom
Job responsibilities
For more information, please see job description attached.
We recommend that you apply as soon as possible, even if the closing date is in the future.
Applications received may be reviewed before the closing date and should we receive a high number of applications for this post, or high-quality applications which demonstrate suitability, we reserve the right to close the vacancy early.
We may hold interviews as and when applications are received, and we reserve the right to offer to a candidate prior to the closing date.
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Applying for this NHS job
This advert is for Dental Receptionist with University of Suffolk Dental CIC in Ipswich, United Kingdom. It is listed as a Receptionist role. The advertised salary is £25760.00 to £27476.00. The contract type is Fixed-Term. The application deadline is 30 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (01 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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