Dental Booking Officer

Job overview

Dental Booking Officer

• hours per week

Permanent

£25,272 per annum

Closing Date: Friday 5th June 2026

Interview Date: TBC

**This post may close early due to high numbers of applications, so you are advised to apply promptly. **

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

We welcome applications from the Armed Forces Community – get in touch to find out more

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“PLEASE NOTE: We are unable to provide visa sponsorship for this role."

Main duties of the job

• To provide a comprehensive and confidential service, working within the Booking team in accordance with Departmental, Trust and National standards, policies and procedures.
• The post holder will work within a small team within the Booking Office, providing a comprehensive efficient and effective appointment booking service for Warwickshire Special Care Dental Service outpatient and day case appointments, in order to meet the Trust and local patient waiting time targets.
• To provide an admissions service from within the booking team and to be responsible for management of own workload. The post holder is required to develop and maintain an up-to-date knowledge of all services to enable the post holder to deal with problems, cases and related queries.

Detailed job description and main responsibilities

• The post holder will be required to provide and receive complex or sensitive information to patients and staff at Warwickshire Special Care Dental Service.
• Exchange information with patients/carers/guardians and staff on admissions, transfer and discharge of patients both verbally and in written format.
• Communicating with anxious patients, dental phobic and patients with cultural or language differences.
• Liaise regularly with clinical staff to establish future clinic profiles ensuring that demand is met and to maintain a consistent volume of new patient slots. This will involve blocking sessions and reserving appointment slots according to clinical requests.
• Close liaison with all disciplines of staff, both internal and external, i.e. admin and clerical staff, clinical staff, nursing staff, and communication will be necessary with general practitioners and patients/carers. This may also include direct face-to-face contact.
• The post holder will support the service on national booking projects, i.e. 18 weeks wait.
• Booking appointments within the specified guidelines for all patients, adhering to the booking system (i.e. partial/full booking) and Government targets and requirements.
• Meeting performance standards relating to the answering of calls and related tasks within the service. This will involve answering the telephone in a courteous and pleasant manner, within the agreed times, at all times and to deal professionally with all queries in line with service guidelines and action them accordingly.
• Ensuring all referral letters are registered on the R4 system within 24 hours of receipt within office. The post holder will be responsible for collecting missing demographic details and contacting the referring practitioners or patient directly to complete the registration. This is important to ensure all patients are booked within government waiting times to ensure breaches of targets do not occur.
• Required to use judgement when booking patients in chronological order and escalating to the Booking and Access Team Leader for resolution.
• Ensuring that all the operational procedures and codes of conduct are clearly adhered to and updated appropriately in line with guidance from the Booking and Access Team Leader.