Job overview
We are looking for a dynamic thinker to support our Control Team in Stevenage. The role involves on the day overseeing and planning of patient journeys to and from home / health care setting using our cleric system and against set key performance indicators and pre-planning patient journeys effectively using available resources.
Our patients have varying clinical and mobility needs, some of our patients travel regularly with us into renal and oncology units. Our patients and staff are our priority, ensuring we show care, compassion and empathy.
You will need a calm approach under pressure, have geographical knowledge of West Essex, Hertfordshire and outlying areas. Customer service skills are also key as you will be liaising with patients, clinics and our staff, keeping calm under pressure and following the Trust's vision and values.
Previous Applicants need not re apply
Main duties of the job
Responsibility for the control of PTS ambulance resources, including volunteer car service drivers for the current day, monitoring, and making real time adjustments to optimise delivery and maintain an effective service and excellent standard of patient experience.
Forward plan patient transport, ensuring optimal use of available resources to maximise efficiency.
Monitor journey times, proactively rearranging journeys to support both the service and patient experience.
The successful candidate will be required to commit to and complete a 3 week training course, the course will be located at Stevenage.
The role will work on a relief basis covering a range of shifts between 06:00 - 22:00hrs 7 days a week. 9 weeks rota in advance will be made available.
You will be required to have some flexibility and be reliable.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply Step 1 - Read the advert and the Job Description and Person Specification (attached) Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person specification
Experience
Essential
- Experience of working with the public.
- Experience of working in a fast-paced environment.
Qualification
Essential
- Good basic education to include English and Maths GCSE Grade C or relevant experience that evidences a good basic education.
Skills and Knowledge
Essential
- Excellent communication skills.
- Excellent organisational skills.
- IT literate.
Personal Qualities, Abilities and Attributes
Essential
- Team player.
- Proactive.
- Empathetic.
- Able to remain calm in stressful situations.
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Applying for this NHS job
This advert is for Day Controller/ Planner Stevenage Control Room with East of England Ambulance Service NHS Trust in Royston, East of England, England. It is listed as a Administrative and IT role. The advertised salary is £25760.00 to £27476.00. The contract type is Permanent: Relief. The application deadline is 10 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (27 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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